Configure the Now Mobile Agent application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.

    Before you begin

    Ensure that the mobile plugin is installed.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > ServiceNow Studio.
    2. In the Home screen, search and select Field Service Mobile under the Applications tab.
    3. Customize the application to view the desired widgets and fields on the mobile application instance.
    4. Follow these steps to configure the Now Mobile Agent application.
      1. Connect to your Field Service data

        Connect the Now Mobile Agent application to your Field Service application instance to manage work on your mobile device.

      2. Configure UI actions in the Now Mobile Agent application

        Enable or disable the desired UI actions on the mobile device to minimize the load on the mobile resources.

      3. Customizing UI actions for the Now Mobile Agent application

        Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions.

      4. Configuring push notifications for task assignment

        Assign tasks and send reminders to customer service agents and field technicians using push notifications.

      5. Configure scheduled offline caching

        Configure system components to automatically download the cache in the background.

      6. Configure the recently closed work order tasks list

        Configure the number of recently closed work order tasks to display in the Recently Closed Tasks list in the Now Mobile Agent application.

      7. Configure special handling notes for the Now Mobile Agent application

        Use special handling notes to notify users about important information on an individual work task.

      8. Enable chat in the Now Mobile Agent application

        Activate the Chat quick action so that field service agents can chat with a virtual agent using the ServiceNow Agent mobile app.

      9. Location tracking for mobile

        Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.

      10. Enable dark theme in the Now Mobile Agent application

        Turn on dark theme to alleviate eye strain and improve readability.