Trigger Smart Assessment action form

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Trigger Smart Assessment Action Form

    The Trigger Smart Assessment action form is designed for adding assessment actions to a flow or obtaining a code snippet for a script that triggers assessments through the Smart Assessment Engine. This tool helps streamline the assessment process by providing a structured approach to manage assessments effectively.

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    Key Features

    • Assessment Template: Choose a specific smart assessment template to generate the assessment.
    • Assessors: Designate individuals who will be notified and respond to the assessment. Each assessor must have the Assessment actor role.
    • Collaborative Assessment: Allows multiple contributors to participate, requiring the installation of the 'Collaboration features for Smart Assessment' plugin.
    • Primary Assessor: Required for collaborative assessments, this is the main owner of the assessment.
    • Requester: The contact person for any queries related to the assessment.
    • Due Date: Customizable due date that overrides the template settings.
    • Duration: Time frame for calculating the due date, also overrides template settings.
    • Duplicate Handling: Options available for managing duplicate assessments, including creating, ignoring, or canceling duplicates.
    • Assessment Group: Option to associate generated assessments with an existing group, provided it is open and contains relevant assessments.
    • Scope: Define scope items for the assessments, ensuring that each context item is properly configured with corresponding scope items.

    Key Outcomes

    By utilizing the Trigger Smart Assessment action form, ServiceNow customers can efficiently create and manage assessments, ensure proper notification and assignment of assessors, and maintain a clear overview of collaboration and scope. This functionality enhances assessment workflows, reduces duplication, and ensures assessments are organized effectively within groups.

    Use the Trigger smart assessment action form to add assessment actions to a flow or to obtain a code snippet for a script as part of the process for triggering Smart Assessment Engine assessments.

    Trigger Smart assessment action form

    Table 1. Trigger Smart assessment action form
    Field Description
    Assessment template Smart assessment template record to use to generate the assessment.
    Assessors

    Persons who are notified of the assessment and typically respond to the assessment or assign it to another user. One assessment instance is assigned to each assessor.

    Assessors have the Assessment actor [sn_smart_asmt.actor] role. See Roles in Smart Assessment Engine.
    Collaborative assessment Assessment which can have multiple contributors.
    Note:
    The 'Collaboration features for Smart Assessment' plugin must be installed for this to work.
    Primary assessor (Required for collaborative) Assessment owner for the collaborative assessment.
    Requester

    User that is the contact for questions from the assessor. Each generated assessment includes the contact information.
    Due date

    Due date that appears in the assessment.

    This setting overrides the Duration setting and the Duration setting in the template.
    Duration

    Time period that is used to calculate the due date of the assessment, starting from when the assessment is triggered.

    This setting overrides the Duration setting in the template.
    Duplicate handling
    Action to take when a duplicate assessment exists.
    Note:
    An assessment is considered as a duplicate if there’s another open assessment with the same template, scope items, group, or assessors.
    • Do not create duplicate assessments
    • Create duplicate assessments
    • Create new and cancel existing assessments Create an assessment to change the state of the existing assessment to Cancelled.
    Assessment group
    Assessment group that the generated assessments are associated with.
    Note:
    The assessment group that you select should be in an open state and contain the assessments that are linked to the same assessment template as the one you are using.
    If you select an assessment group, the system checks whether the group is open or closed:
    • Open: The system first validates that the existing group contains at least one assessment that is linked to the same assessment template. If so, then generated assessments are added to the existing group.
    • Closed: Assessments can’t be added to the existing group.
    Note:
    If you don't select an assessment group, all generated assessments are grouped under a newly created group.
    Scope

    List of all scope items that the generated assessments are applied to.

    Each scope item contains two keys: table and record.

    For each context item that is configured at the template level, a corresponding scope item must be set up. For example, if the context items for a template include tables such as Controls [sn_compliance_control] and Entity [sn_grc_profile], then at least two scope items should be configured in the scope: one with table: Entity [sn_grc_profile], record: [profile_record_id] and another with table: Controls [sn_compliance_control], record: [control_record_id].

    The table records to be assessed are also known as the assessment scope. You can add multiple scope items but not from the same table.