Turn on the RPA bot generation skill

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations, activities, and automation logic additions from text instructions and preview options.

    Before you begin

    • Install the ServiceNow Otto for RPA Hub application to add the generative AI capability. For more information, see Install ServiceNow Otto for RPA Hub.
    • Perform these steps in your ServiceNow instance.
    • Ensure that the AI Search application is enabled on your instance by navigating to All > AI Search > AI Search Status. If AI search is not enabled, select Request AI Search.
    • Role required: sn_nowassist_admin.nsa_admin or sn_skill_builder.admin

    About this task

    Important:
    The ServiceNow Otto for RPA Hub requires a separate subscription to ServiceNow Otto for Creator.

    Procedure

    1. Navigate to All > AI Admin Hub > AI Skills.
    2. In the workflow list, select Creator.
    3. On the RPA bot generation card, select Turn on.
      You view a dialog box with the message "Successfully activated".
    4. On the Successfully activated dialog box, select Back to skills.
    5. On the RPA bot generation card, verify that the RPA bot generation skill is activated.

    Result

    The following example shows that the RPA bot generation card displays the skill as active.
    Figure 1. Activated RPA bot generation skill
    RPA bot generation card that displays the skill as active.

    What to do next

    After activating the RPA bot generation skill, RPA Desktop Design Studio users must relaunch the RPA Desktop Design Studio application to apply the modified settings.