Amazon CloudWatch Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Amazon CloudWatch Spoke

    The Amazon CloudWatch Spoke integrates your ServiceNow instance with Amazon CloudWatch, enabling you to manage and monitor AWS resources and applications directly from ServiceNow. This integration streamlines AWS monitoring workflows by automating tasks triggered by events within your ServiceNow environment.

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    Key Features

    • Alarm Management: Create, delete, look up, and set states for composite alarms to monitor AWS resources effectively.
    • Anomaly Management: Create and delete anomaly detection models for CloudWatch metrics to enhance monitoring capabilities.
    • Metric Management: Retrieve metric data, delete metric alarms, and create or update alarms associated with metrics or anomaly detectors.
    • Connection Management: Supports Integration Hub aliases for managing connection and credential information, simplifying credential updates across environments.

    Requirements and Dependencies

    • A user with full access to the Amazon CloudWatch account is required.
    • The spoke is designed for Amazon CloudWatch API version 2010-08-01 and may be compatible with later versions.
    • Requires an Integration Hub subscription.
    • Dependent plugins must be installed, including IntegrationHub Action Step - REST, Flow Designer - Dynamic Inputs, IntegrationHub Runtime, and Complex Object. Some plugins are licensable features.

    Practical Benefits for ServiceNow Customers

    By deploying the Amazon CloudWatch Spoke, ServiceNow customers can automate AWS monitoring tasks within their familiar ServiceNow platform, reducing manual efforts, improving incident response times, and maintaining up-to-date monitoring configurations without repetitive credential management.

    Integrate ServiceNow instance with Amazon CloudWatch. Manage and monitor your Amazon Web Services (AWS) resources and applications from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Amazon CloudWatch version 2010-08-01, but may be compatible with later versions.

    Spoke version

    Amazon CloudWatch spoke v1.0.2 is the latest version.

    Spoke requirements

    User with full access to Amazon CloudWatch account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • Complex Object (com.glide.cobject)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Amazon CloudWatch Spoke provides actions to automate Amazon Web Services (AWS) resource and application monitoring tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Alarm Management Create Composite Alarm Creates a composite alarm.
    Delete Composite Alarm Deletes the specified alarms.
    Look Up Alarm Retrieves a list of specified alarms.
    Set Alarm State Assigns a temporary state to an alarm for testing.
    Anomaly Management Create Anomaly Detector Creates an anomaly detection model for a CloudWatch metric.
    Delete Anomaly Detector Deletes the specified anomaly detection model from an account.
    Metric Management Delete Metric Alarm Deletes the specified alarms.
    Look up Metric Data Retrieves different metrics in a single request.
    Upsert Metrics Alarm Create a new alarm or updates an alarm and associates the alarm with the specified metric, metric math expression, or an anomaly detection model.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the Amazon CloudWatch spoke.