Use ERP Data action details for flows

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Use ERP Data action details for flows

    TheUse ERP Dataaction in Workflow Studio enables ServiceNow customers to incorporate ERP (Enterprise Resource Planning) data into the ServiceNow AI Platform by testing and utilizing models created in Zero Copy Connector for ERP. This action supports building flows that read or update ERP system data, facilitating seamless integration and automation between ServiceNow and external ERP systems.

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    Role Requirements and Availability

    This action is available as part of the Zero Copy Connector for ERP plugin and requires specific roles granted through delegated development or directly assigned to users. Proper access ensures secure and controlled use within Workflow Studio.

    Inputs

    • ModelName: Select the ERP model containing the read or update operation. The model must already be created and configured in Zero Copy Connector for ERP.
    • ModelOperation: Choose whether to perform a Read or Update operation on the ERP system. The operation must be predefined within the model.
    • Required Fields: Provide dynamic input values for fields marked as required parameters in the model operation.
    • Optional Fields: Provide dynamic input values for optional parameters defined in the model operation.
    • System: Specify the connected ERP system reference to target the correct external system.

    Dynamic values can be selected using the pill picker to enable flexible and context-sensitive flow design.

    Outputs

    • Action status: Contains runtime details including a code and message describing the action’s outcome.
    • Don't Treat As Error: Boolean option to indicate whether the action status should be reported as an error or success within the flow.
    • Error Message: Provides any error messages generated during the action or system operation.
    • Response: Returns requested data from the ERP system as a dynamic object, which can be consumed by subsequent flow steps.

    Practical Use for ServiceNow Customers

    By leveraging the Use ERP Data action, customers can efficiently integrate ERP data operations into their ServiceNow workflows without manual intervention. It allows for testing and validating ERP model inputs and outputs, ensuring data accuracy and operational reliability. This action empowers customers to automate business processes that depend on ERP data, improving operational efficiency and data consistency across platforms.

    After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP (Enterprise Resource Planning) data into the ServiceNow AI Platform.

    For information on using the Use ERP Data action to retrieve ERP data, see Building flows to read or update the ERP system.

    Roles and availability

    Available as part of Zero Copy Connector for ERP.

    Role requirements
    This action requires roles granted by delegated development or assigned to the user. For more information, see User access to Workflow Studio flows.

    Inputs

    Provide a value for each input that your action needs. To add dynamic values, you can also select data pills using the pill picker.

    ModelName
    Data type: Dynamic Choice

    Name of the ERP model that contains the read or update operation. The model must already be created, and have the read or update operation defined in Zero Copy Connector for ERP. For more information, see Managing how models read and update the ERP system.

    ModelOperation
    Data type: Dynamic Choice

    Whether to Read or Update the ERP system. The read or update entity must already be defined in Zero Copy Connector for ERP. For more information, see Add an entity to a model.

    Required Fields
    Data type: Dynamic Template

    Fields that are required for the operation. Fields must already be defined as required input parameters when you manage the model in Zero Copy Connector for ERP. For more information, see Manage input parameters for a Zero Copy Connector for ERP model operation.

    Optional Fields
    Data type: Dynamic Template

    Fields that are optional for the operation. Fields must already be defined as optional input parameters when you managed the model. For more information, see Manage input parameters for a Zero Copy Connector for ERP model operation.

    System
    Data type: Reference

    Name of the connected ERP system. For more information, see Working with ERP systems in Zero Copy Connector for ERP.

    Outputs

    You can use these outputs as inputs for other items.

    Action status
    Data type: Object

    Data pill that contains the current runtime details about the action. The Action Status object consists of a code and a message.

    Don't Treat As Error
    Data type: True/False

    Option to report the Action Status as an error or a success when returned to a flow.

    Error Message
    Data type: String

    String data pill containing the error message produced by the action, step, or system operation.

    Response
    Data type: Dynamic Object

    Requested data that's returned from the ERP system. For more information, see Choose output parameters for a model.