Exploring RPA Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring RPA Hub

    RPA Hub in ServiceNow provides a centralized platform to govern, manage, and supervise your digital workforce, enabling streamlined automation processes and improved operational efficiency. It supports multi-tenancy, allowing you to manage attended and unattended robots across different customers or internal teams within a single instance. Each logical partition has independent access control, robots, licenses, and execution logs, ensuring secure and organized automation management.

    Show full answer Show less

    Users and Roles

    • Release Manager: Creates and publishes bot processes and robots, and adds developers to the Managed by group to allow further customization.
    • Developer: Configures bot processes by assigning applications, robots, credentials, parameters, and schedules. Builds automation packages in a low-code environment, tests projects, and manages exceptions.
    • Support User: Performs first-level troubleshooting, diagnoses issues related to bot processes, and manages bot process publishing.

    RPA Hub Workflow

    The creation and deployment of automations follow a clear workflow:

    • Release managers create bot processes and define robots, granting developers access.
    • Developers configure bot processes with necessary resources and build automation packages using RPA Desktop Design Studio.
    • Developers publish the bot processes for execution and monitoring.
    • Support users troubleshoot and resolve issues, then publish updated bot processes as needed.

    Key Benefits

    • Centralized deployment, monitoring, management, and compliance verification of all robots at the enterprise level.
    • Management of critical metadata including robots, packages, bot processes, queues, schedules, shared parameters, and alerts.
    • Execution triggering of unattended robots with detailed execution information.
    • Comprehensive dashboard providing real-time insights into job statuses, queue states, and event correlations across automation components.

    Next Steps for Customers

    To maximize the value of RPA Hub, customers should explore detailed configuration and management guides, understand internationalization support, data migration processes, client authentication, and code signing certificates. Additionally, applying CSDM guidelines and understanding domain separation concepts will help optimize RPA Hub usage within their ServiceNow environment.

    Learn about the RPA Hub features that enable you to govern, manage, and supervise your digital workforce.

    RPA Hub overview

    Use RPA Hub to streamline automation processes, improve efficiency, monitor, and optimize your automation initiatives effectively.

    By using multi-tenancy, you can create logical partitions to effectively manage your robots (unattended and attended) for different customers (internal or external) from a single instance. Each logical instance has its own access control list (ACL), robots, licenses, and execution logs.

    RPA Hub users

    Table 1. Users
    User Description
    Release manager Creates bot processes and robots in RPA Hub. Add developers to the Managed by group of the bot process so that they can customize the bot process. Configures and publishes the bot process.
    Developer Configures bot processes to assign business applications, robots, credentials, process parameters, schedules, and so on. Creates and deploys automations in a low-code environment. Manages data, schedules, work items, and other configuration parameters.
    Support user Identifies, diagnoses, and resolves the issues that are related to bot processes. Performs first-level troubleshooting. Publishes and manages a bot process.

    RPA Hub workflow

    The following illustration describes the basic tasks involved in creating an attended or unattended automation using RPA Hub. For detailed instructions, see Configuring RPA Hub.

    Figure 1. Creating automations using RPA Hub
    Basic tasks related to configuring bot process. Infographic showing how release managers and developers create, test, and publish bot processes and how RPA support user manages bot process.
    1. As a release manager, create a bot process and define robots. Add developers to the Managed by group of the bot process so that the developer can continue to configure the bot process.
    2. As a developer, configure the bot process to associate a package, business applications, robots, parameters, and credentials so that robots can use them to run automations.
    3. As a developer, build automation packages, tests the automation projects, and handles exceptions in RPA Desktop Design Studio.
    4. As a developer, publish the configured bot process to execute, manage, and monitor automations.
    5. As a support user, diagnose, troubleshoot, and resolve issues with bot process and then publish the bot process.

    RPA Hub benefits

    • Enables you to deploy, monitor, manage, and verify the compliance of all robots at an enterprise level from a centralized location.
    • Manages the metadata that includes robots, packages, bot processes, queues, schedules, shared parameters, and alerts. For more information about these terms, see Robotic Process Automation (RPA) Hub glossary.
    • Triggers unattended robots with the execution details.
    • Provides insights into the complete Robotic Process Automation (RPA) practice via a dashboard. From this dashboard, you can see the current execution status (jobs and queues) and event correlation between the various configuration items.

    What to explore next

    To learn more about configuring and managing RPA Hub, see: