Work item form in RPA Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Use the Work item form to view more details of the executed work items.

    Table 1. Work Item form
    Field Description
    Name Name of the work item.
    Work Queue Name of the queue.
    Status Status of the work item.
    Exception Type Type of the exception:
    • Application - For example, if an issue persists with an associated application such as SAP.
    • Business - For example, if an issue requires a manual intervention to fix it.

    The auto retry functionality retries the work items based on the exception type.

    If the Exception Type field is Application, then the work item is auto retried.

    Roles required to edit this field: RPA robot.
    Started On Start date and time of the work item.
    Completed On Completion date and time of the work item.
    Attempts Count Number of times the work item is picked for auto retry.

    The minimum value is 0.
    Details
    Priority Priority of the work item:
    • Critical
    • High
    • Medium
    • Low
    The assigned robot executes the bot process as per the defined priority in the work queue.
    Type String field to define the type of work item.
    Stage Custom field for the robot to maintain different stages of the transaction.
    SLA Time and date that the SLA was started.
    Robot Name of the robot that is assigned to the work queue.
    Created Creation date and time of the work item.
    Last Started Time Last start time of the work item.
    Deferred Till Work item that is not picked until the specified date and time.
    Completed By Name of the robot who has completed the work item.
    Remarks Remarks updated by the robot runtimes.
    Content
    Request Content Non sensitive content which is displayed in plain text in the Work Item form and can be used for work item processing.
    Sensitive Request Content Sensitive request content which is encrypted and masked in the Work Item form and can be used for work item processing.

    When the work item is picked, the sensitive data is decrypted and passed to the RPA Desktop Design Studio or robots.

    With this option, you can pass sensitive information through queues. For example, credit card details are encrypted.
    Response Content Content that is added or updated when a work item is picked after the transaction.
    Transaction Activity
    Work notes Work notes for the work item.
    Additional Comments Comments for updating this work item.
    Activity Transaction logs for the selected work item.