Adobe Experience Platform Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Adobe Experience Platform Spoke

    The Adobe Experience Platform Spoke enables ServiceNow customers to automate the management of datasets and entities within Adobe Experience Platform (AEP) directly from their ServiceNow instance. This integration streamlines interactions with AEP, allowing efficient data inlet, dataset, schema, and entity management through actionable ServiceNow workflows.

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    Key Features

    • Dataset Management: Retrieve details about all data inlets, datasets, and union schemas within AEP.
    • Entity Management: Access entity information dynamically and ingest entity data into AEP.
    • Metadata Retrieval: Extract metadata for attributes in schemas, data inlets, datasets, fields, identity fields, union schemas, and union views, along with information about active sandboxes.
    • Connection Management: Utilizes Integration Hub aliases for secure and flexible management of credentials and connections, supporting multiple environments without the need for repetitive configurations.

    Requirements and Compatibility

    • An Integration Hub subscription is required to use this spoke.
    • The spoke version 2.1.1 supports Adobe Experience Platform released on or after September 10, 2019.
    • Users must have a registered Adobe ID with developer access, including API key and client secret credentials.
    • Two separate connection and credential alias records are needed: one for data inlet management and batch ingestion, and another for data collection, each linked to the respective Adobe Experience Platform APIs.

    Benefits for ServiceNow Customers

    By integrating Adobe Experience Platform with ServiceNow via this spoke, customers can automate complex data operations, reduce manual configuration efforts, and maintain secure, scalable connections across environments. This enables a more seamless data flow between ServiceNow and Adobe Experience Platform, enhancing data-driven decision-making and operational efficiency.

    Automate the process of managing datasets and entities in Adobe Experience Platform from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Adobe Experience Platform spoke v2.1.1 is the latest version.

    Supported versions

    This spoke was built for Adobe Experience Platform released on September 10, 2019, but may be compatible with later versions.

    Spoke requirements

    • Registered Adobe ID account
    • User with developer access
    • Details such as API key and client secret
    See the Adobe Experience Platform documentation for instructions on creating Adobe ID and adding developer.

    Spoke actions

    The Adobe Experience Platform spoke provides actions manage datasets and entities when events occur in ServiceNow. Available actions include:

    Category Action Description
    Dataset Management Get All Data Inlets Retrieves the details of all data inlets.
    Get All Datasets Retrieves the details of all datasets.
    Get All Union Schemas Retrieves the list of all schemas that are part of unions.
    Entity Management Get Entity Information Retrieves the information of an entity as a dynamic object.
    Load Entity Data Ingest the information of an entity to Adobe Experience Platform.
    Metadata Retrieval Get Metadata For All Attributes In A Schema Retrieves all attributes for the selected union schema.
    Get All Sandboxes Retrieves information about all active sandboxes.
    Get Metadata For All Data Inlets Retrieves the metadata of all data inlets.
    Get Metadata For All Datasets Retrieves the metadata of all datasets.
    Get Metadata For All Fields In A Union Retrieves the metadata of all fields in the selected union.
    Get Metadata For All Identity Fields Retrieves the metadata of all identity fields or namespaces.
    Get Metadata For All Union Schemas Retrieves the list of all schemas that are part of unions.
    Get Metadata For All Unions Retrieves the metadata of all union views.
    Get Metadata For Union Schema Retrieves schema for the selected fields of a union.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    Note:
    Two connection and credential alias records are needed for the Adobe Experience Platform spoke; one for data inlet management and batch ingestion, and other for data collection. Each alias should be associated with the respective Adobe Experience Platform API.

    For information about setting up the spoke, see Set up Adobe Experience Platform spoke.