Working with ServiceNow Spotlight

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the spotlight feature to auto-calculate the score of an automation request.

    ServiceNow Spotlight calculates scores when an automation request is created or updated. It's calculated only when the automation request is in the New or Deferred state.

    If there’s any special need to have a different score than the auto-computed score, you can manually update the Score field. When you do that:

    • The flag Score manually altered is turned on.
    • The Spotlight score is computed and calculated in the Score auto calculated field.

    You can switch over to using computed score by emptying the Score field or setting it to 0. After you save the request record, the system will populate the Spotlight score (if any) in the Score field.