Set up Unattended Robot

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read

    • Set up the Unattended Robot application to establish a connection between a robot and the ServiceNow RPA Hub instance.

    Before you begin

    Install the Unattended Robot. For more information, see Install Unattended Robot.

    Install the Unattended Robot Login Agent. For more information, see Install Unattended Robot Login Agent.

    If you are selecting mTLS as the type of the authentication in the following task, install a user certificate, if you have the admin role. For more information, see Install the user-generated certificates.

    For high density robots, ensure that the following requirements are met:

    Role required: sn_rpa_fdn.rpa_robot (for connection); sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin (for setup)

    About this task

    Do this task when you’re setting up the Unattended Robot application for the first time, unless you’re changing the RPA Hub instance.

    Procedure

    1. From your desktop, to open the Unattended Robot, do either of the following tasks:
      • Double-click the Unattended Robot icon (Unattended Robot icon.).
      • In the notification area (system tray) in the taskbar, select and hold (or right-click) the Unattended Robot icon (Unattended Robot icon in the notification area.) and select Settings.
      The Unattended Robot dialog is displayed.
    2. In the ServiceNow Unattended Robot dialog box, under the RPA Hub section, fill in the fields.
      Table 1. Unattended Robot dialog box
      Field Action
      Instance URL Enter the ServiceNow RPA Hub instance URL. For example, https://<instance name>.service-now.com/.
      Authentication Select the type of authentication that you want to use:
      • mTLS: Mutual Transport Layer Security. As a prerequisite, install the user certificate.
      • Basic: Authentication happens based on the user name and password.

        If the robot is connected using the Basic authentication type, a warning icon is displayed in the taskbar.
      High density robots Select this option to add multiple high density robots user profiles.

      High density robots leverage the Remote Desktop Services to execute multiple automations simultaneously in separate user sessions on the same Windows server machine.

      For more information on high density robots, see High density robots in RPA Hub and High density robots in Unattended Robot.

      You must set up Windows server for high density robots. For more information, see Set up Windows Server machine for high density robots.
      Add profile Select Add profile to connect the robots by adding the users associated to them. After a profile is added successfully, it fetches the associated robot for that user.

      Depending on your selection for the Authentication field, the respective fields appear.

      When a new robot is created for a user who is already connected to the Unattended Robot, a connection is automatically established within a few minutes. However, if the user is not already connected, you must disconnect the Unattended Robot, add the new user, and then try connecting.

      This field appears only when the High density robots option is selected.
      Certificate Perform the following actions to select a certificate:
      1. Select the three-dot menu (Three-dot menu.) next to the Certificate field.
      2. Select the installed client authentication certificate.
        Note:
        You can only select a certificate that has the intended purpose as client authentication. If you select a certificate with any other intended purpose, an error is displayed.
      3. Select OK.

      This field appears only when mTLS is selected from the Authentication field.
      Username Enter your user name. This user must have a robot role for establishing connection.

      This field appears only when Basic is selected from the Authentication field.
      Password Enter the password.

      This field appears only when Basic is selected from the Authentication field.
    3. Optional: To add the settings for an internet connection as per your company policies, do the following steps:
      1. In the ServiceNow Unattended Robot dialog box, under the Proxy Settings section, fill in the fields.
        Table 2. Unattended Robot dialog box
        Field Action
        Server Address Enter the proxy server URL.
        Name Enter your user name.
        Password Enter the password.
      2. Select Save.
    4. Select Connect.

    What to do next

    Run an unattended robot to execute the unattended bot process. For more information, see Run an automation using Unattended Robot.