Default ServiceNow Spotlight Criteria

ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.

The default ServiceNow Spotlight criteria are given in the following tables.

Table 1. Actual cost per run

Criteria	Score
Greater than 5000	500
Greater than 2500, and less than 5000	150
Greater than 0, and less than 2500	30

Table 2. Users benefited

Criteria	Score
Greater than 500	500
Greater than 250, and less than 500	60
Greater than 0, and less than 250	25

Table 3. Priority

Criteria	Score
Critical	1500
High	800
Moderate	45
Low	20

Table 4. Manual steps (%)

Criteria	Score
76%-100%	150
51%-75%	100
26%-50%	80
1%-25%	40

Table 5. Business criticality declared

Criteria	Score
1-most critical	750
2-somewhat critical	450
3-ess critical	80
4-not critical	20