Transaction reports in Integration Hub Usage Dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Transaction reports in Integration Hub Usage Dashboard

    The Transaction reports in the Integration Hub Usage Dashboard provide ServiceNow customers with detailed insights into their Integration Hub transaction usage. These reports help you monitor how many transactions have been used relative to your subscribed package limits and analyze usage patterns by various dimensions such as transaction type, caller scope, month, spokes, protocols, and features.

    Show full answer Show less

    Key Reports and Their Benefits

    • IH Transactions (Tx) Usage report: Displays total Integration Hub transactions used versus your annual subscription package. This includes transactions from Integration Hub, External Content Connectors, and Orchestration, enabling you to track overall consumption.
    • Transactions (Tx) by Type report: Breaks down transactions by type, helping identify which transaction categories are most utilized. Interactive graphs allow you to drill down for more specific details.
    • Transactions (Tx) per Caller Scope report: Shows transaction counts by the applications (caller scopes) initiating them. You can drill down into specific spokes under each caller scope to understand detailed usage.
    • Transactions by Month report: Provides monthly transaction usage across business units and the Integration Hub subscription pool. Interactive elements allow you to view detailed business unit transaction data for each month.
    • Top Spokes report: Identifies the top 10 spokes with the highest transaction volumes, allowing you to focus on the most active integrations. Drill-down capability reveals detailed spoke transaction data.
    • Top Spoke Actions report: Lists the most frequently performed actions by spokes, with options to explore detailed action-level transaction data.
    • Custom Spoke Transaction Usage report: Offers insights specifically into transactions executed by custom spokes, helping you monitor customized integrations.
    • Protocol Usage report: Shows which protocols are used by spokes during transactions, supporting analysis of communication methods and potential optimization.
    • Feature Usage report: Highlights usage of different Integration Hub features by spokes, providing visibility into which capabilities are most leveraged.

    Practical Value for ServiceNow Customers

    These reports empower you to effectively manage and optimize your Integration Hub transaction usage by:

    • Ensuring you stay within your subscription transaction limits by monitoring overall and detailed consumption.
    • Identifying high-usage applications, spokes, and actions to allocate resources or troubleshoot potential inefficiencies.
    • Understanding usage trends over time and across business units for better planning and budgeting.
    • Gaining insights into protocol and feature usage to guide integration design and improvements.
    • Utilizing interactive drill-down capabilities to investigate specific transactions, spokes, or actions for deeper operational understanding.

    By leveraging these transaction reports, you can maintain control over Integration Hub consumption, optimize integration performance, and ensure alignment with your organization’s subscription and operational goals.

    The transaction reports in Integration Hub Usage Dashboard help you to understand the Integration Hub usage transactions.

    Overview section reports

    IH Transactions (Tx) Usage report
    Depending on the package that your organization subscribes to, the Integration Hub subscription packages offer a certain number of transactions per year. See the details about the packages in Integration Hub usage and subscription. With this report, you can learn about the total usage of the Integration Hub transactions versus the subscribed package of transactions in the last year. The following diagram shows what you can learn from viewing the Integration Hub transactions usage.
    Figure 1. Integration Hub Transactions (Tx) Usage report
    Integration Hub Transactions Usage report.
    Note:
    The number of transactions you have used from the package is the sum of the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. The Transactions (Tx) by Type report shows the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. See the image.

    Source-wise transactions.

    As shown in the following example, you can click a graph to view more details about the transactions.
    Figure 2. Integration Hub Transactions (Tx) Usage report details
    Integration Hub Transactions Usage report details.
    Transactions by Type report
    As shown in the following diagram, you can use the Transactions by Type report to view the total transactions by their types.
    Figure 3. Transactions by Type report
    Transactions by type report.
    Transactions (Tx) per Caller Scope report
    The applications that perform the transactions are known as caller scopes. The Transactions (Tx) per Caller Scope report enables you to view the transactions per caller scope. As shown in the following diagram, you can also drill down and view the transactions that are performed by the spokes that are under different caller scopes.
    Figure 4. Transactions (Tx) per Caller Scope report
    Transactions per Caller Scope report.
    As shown in the following example, you can click a graph to view more details such as the spoke transactions, what the caller scope of the spoke is, the total transaction count, and more. You can also group the transactions under a specific parameter in the table.
    Figure 5. Transactions (Tx) per Caller Scope report details
    Transactions per Caller Scope report details.
    Transactions by Month report
    As shown in the following diagram, the Transactions by Month report enables you to view the total transactions that are performed from each business unit and the Integration Hub subscription pool per month.
    Figure 6. Transactions by Month report
    Transactions by Month report.
    Tip:
    To view the pop-up window that shows the business unit transactions, on the Y-axis, click just above the month that you want to view the report for.
    As shown in the following diagram, you can drill down and view more details of the transactions of a business unit pool. On the graph, click the small colored circle that indicates the business unit. For example, you can click the colored circle representing the HR business unit pool icon Colored circle representing the HR business unit pool icon. to see the details of the HR business unit pool.
    Figure 7. Transactions by Month report details
    Transactions by Month details.

    Spokes section reports

    Top Spokes report
    With the Top Spokes report that is shown in the following diagram, you can view the top 10 spokes that performed the largest number of transactions.
    Figure 8. Top Spokes report
    Top Spokes report.
    As shown in the following example, you can drill down and view more details about the transactions that are performed by a specific spoke by clicking the graph that represents the spoke.
    Figure 9. Top Spoke report details
    Details of the transactions by a spoke.
    Top Spoke Actions report
    As shown in the following diagram, this report displays the names of the top actions that are performed by spokes. You can also drill down to view more details.
    Figure 10. Top Spoke Actions report
    Top Spoke actions report.
    As shown in the following example, you can drill down and view more details of a specific action by clicking the slice.
    Figure 11. Top Spoke Actions details
    Details of Top Spoke Actions report.
    Custom Spoke Transaction Usage report
    As shown in the following diagram, you can view the transaction usage by the custom spokes in the Custom Spoke Transaction Usage report. You can also drill down and view the details of the report.
    Figure 12. Custom Spoke Transaction Usage report
    Custom Spoke Transaction Usage report.
    As shown in the following example, you can drill down by clicking the slice.
    Figure 13. Custom Spoke Transaction Usage report details
    Custom Spoke Transaction Usage report details.

    Protocols and Features reports

    Protocol Usage report
    Spokes use different protocols while performing transactions. As shown in the following diagram, you can use the Protocol Usage report to view the usage of the various protocols. You can drill down to view more details.
    Figure 14. Protocol Usage report
    Protocol Usage report.
    As shown in the following example, you can drill down and view the details of transactions with a protocol by clicking the graph that represents a protocol.
    Figure 15. Details of Protocol usage report details
    Details of Protocol usage report.
    Feature Usage
    The Spokes use different features while performing transactions. This report gives the usage of the various features. You can drill down to view more details.
    Figure 16. Feature Usage report
    Feature Usage report.
    To drill down, click the graph representing a feature.
    Figure 17. Feature Usage report details
    Feature Usage report details.