Configure Now Assist for RPA Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • If you have the admin role, you can configure the Now Assist for RPA Hub application so that your human agents or users can get started with developing automations faster.

    Before you begin

    • Review the Now Assist for RPA Hub application listing in ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Perform these steps in your ServiceNow instance.
    • Ensure that the AI Search application is enabled on your instance by navigating to All > AI Search > AI Search Status. If AI search is not enabled, select Request AI Search.
    • Role required: admin

    About this task

    Important:
    The Now Assist for RPA Hub requires a separate subscription to Now Assist for Creator.

    Refer to the Now Assist Overview to see the prebuilt skills that exist and are currently available for purchase in ServiceNow Now Assist packages and to review the number of assists consumed.

    Procedure

    Perform any of the following tasks to install the Now Assist for RPA Hub application.
    OptionAction
    From Now Assist Admin
    1. Navigate to All > Now Assist Admin > Settings > Plugins.
    2. On the Available for you tab, select Now Assist for RPA Hub.
    3. Select Get plugins.
    4. In the Install Now Assist for RPA Hub plugins, select Install Plugin.
    5. Select Install.
    From System Applications
    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Now Assist for RPA Hub application (sn_rpa_na) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.

    Result

    To view the installed plugins, navigate to All > Now Assist Admin > Settings > Plugins. You can view Now Assist for RPA Hub in the Installed tab.Plugins tab that displays the Now Assist for RPA Hub as installed.

    What to do next

    If you are upgrading to the Yokohama Patch 3 release, reindex the data source. For more information, see Perform a full table index or reindex for multiple AI Search indexed sources. In the step 2 of this procedure, select the indexed source as RPA Component [sn_rpa_na_rpa_component].

    Turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations, activities, and automation logic additions from text instructions and preview options. For more information, see Turn on the RPA bot generation skill.