Recording automations
Summarize
Summary of Recording Automations
The recorder feature in the RPA Desktop Design Studio application allows ServiceNow customers to capture their interactions with desktop or web applications and convert them directly into automation flows. This capability supports both attended and unattended automations, eliminating the need to manually create workflows using connectors or components. It is important to note that the recorder works with applications compatible with the Universal App Connector.
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Key Features
- Element Highlighting: While recording, different application elements are visually highlighted to differentiate their types, enabling precise action assignment for each element.
- Recorded Actions Pane: All user-performed actions on elements are captured and organized by application screens, providing a clear, editable list of recorded steps.
- Automation Flow Generation: Upon saving a recording, an automation flow is automatically created and added as an activity within the automation project. The recorded flow is also listed under Global Objects for easy access and enhancement.
- Screen Match and Element Configuration: Screens and elements in the recording are configurable as Global Objects, allowing customization of screen match rules and element attributes via the Universal App Connector.
- Automatic Element Naming: Element names are auto-populated from the target application during recording, or default to element type if no name is available, improving clarity in the action list.
- Rearrangement and Editing: Recorded actions can be reordered or split across screen segments to refine automation flow. Actions can also be edited directly (e.g., changing action type or element) without needing to re-record.
- Automatic Application Launch: The recorder automatically adds components to launch applications on the automation design surface, streamlining the setup process.
Benefits for ServiceNow Customers
- Enables low-code users to efficiently create automations without deep programming or manual configuration.
- Reduces time and effort required to build automation flows compared to manual use of connectors and components.
- Provides a user-friendly interface to capture complex interactions across multiple applications.
Practical Considerations
The recorder is ideal for automations involving applications supported by the Universal App Connector. Customers should review known limitations and issues documented in the RPA Desktop Design Studio knowledge base article (KB1225708) before extensive use.
Next Steps
Customers can begin recording their automation flows directly in the RPA Desktop Design Studio by interacting with application elements. The resulting recordings can be refined and enhanced within the design surface, leveraging editing and rearrangement features to tailor automation behavior.
Capture your actions from your desktop or web applications and convert them into an automation flow by using the recorder option in the RPA Desktop Design Studio application. You can record attended and unattended automations by using this capability. When you record an automation, you don't have to create it manually by using connectors or components.
Highlighting an element
When you use the recorder, you can highlight the different elements in an application. These highlights enable you to differentiate the different type of elements. You can then perform the required action for each element. Each element has a default action and a list of sub-actions.
Recorded actions pane
The action that you perform on each element is captured in the Recorded actions pane. The recorded action in the Recorded actions pane displays the type of action and the element on which the action is performed. The recorded actions are also listed according to the application screens.
Automation flow generation
When a recording is saved, the RPA Desktop Design Studio application generates an automation flow as an activity to the automation project. The recording is also automatically configured as an object and listed under the Global Objects option in the Project Explorer pane. You can improve the generated automation flow from the Design surface by adding further components.
Configuring the screen match rules
The screens and elements of the recording are also configured as objects to Global Objects. You can configure the screen match rules and the element attributes based on your preference, by using the Universal App Connector. For more information on how to use the Universal App Connector, see Universal app connector.
Enhanced element interrogations
Populate element name
When you record an action in the application, the element name is automatically filled in the Recorded actions pane. The element name is captured from the target application. In the following example, while recording the SendKeys action, the element name "Location" is automatically filled, followed by "with text" and the keys or text value that is inputted by the user during the recording phase. If no default element name is available in the target application, the type of element is used as the name.
Rearrange recorded actions
When you save the recording, the automation is generated accordingly. The automation flow is generated based on the new sequence of actions in the Recorded actions pane.
Editing a recorded action
Launch application
On the design surface, the component to launch an application is now added automatically to the automation flow that is generated by the recorder.Benefits of creating automations with the recorder
- Low-code users can create automations more easily. Manually creating an automation with a connector or component is complicated.
- There's less time and effort needed to create an automation with the recorder.
Limitations
For information on the known issues and limitations for recording automations, see Known issues and limitations of RPA Desktop Design Studio for recording automations [KB1225708].