Request Zero Copy Connectors

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Create zero copy connections and data fabric tables in Workflow Data Fabric Hub after requesting the Zero Copy Connectors app through the Now Support Service Catalog. If it isn't already installed, the app installs Workflow Data Fabric Hub.

    Before you begin

    The Zero Copy Connectors app requires a separate subscription and must be activated by ServiceNow personnel.

    To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

    Important:
    The Zero Copy Connectors app is only supported on production and non-production instances. The Zero Copy Connectors app is not supported on demo instances.

    If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the form, fill in the fields.
      Table 1. Activate Plugin request form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.
      Plugin Name

      The plugin to activate depends on whether you're also installing primary and community connectors.

      To install primary connectors with the Zero Copy Connector Hub, enter Zero Copy Connectors Primary (sn_zcc_primary).

      To install both primary and community connectors with the Zero Copy Connector Hub, enter gin name and ID. Enter:Zero Copy Connectors (sn_data_fabric_zcc)

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.
    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.