Set up a bi-directional webhook for Zoom spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure a webhook to subscribe to Zoom with a ServiceNow callback URL.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Zoom spoke.
    • Role required: admin.

    Add an endpoint URL in Zoom account

    Specify an endpoint URL in your Zoom account to create a webhook for Zoom spoke.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to your Zoom account.
    2. Create a webhook app according to your requirements.
      For more information about Zoom webhook only app, see Create a Webhook-only App.
    3. Generate a secret token and record the token value.
    4. Create a webhook validation for Zoom spoke.
    1. Log in to your ServiceNow instance.
    2. Navigate to Zoom spoke > Zoom Webhook Validations.
    3. On the form, fill in the fields:
      Field Description
      Name Unique name to identify the webhook validation record. For example, Zoom spoke webhook validation.
      Secret Token Secret token of the app in your Zoom account.
    4. Click Submit.
    1. Enable Event Subscriptions and enter the Event notification endpoint URL in the following format.
      https://<instance-name>.service-now.com/api/sn_zoom_spoke/zoom_webhook_endpoint/webhook
    2. Validate the event notification endpoint URL.
      For more information, see Validate your webhook endpoint.Validate event notification endpoint URL in your Zoom account
    3. Specify the Event Types according to your requirement.

    Result

    The endpoint URL is added in your Zoom account. You can create webhook registries and subflows according to your requirements.

    Register a Zoom webhook in ServiceNow

    Register a Zoom webhook in ServiceNow to notify the ServiceNow app when certain events occur in Zoom.

    Before you begin

    Role required: admin.

    Procedure

    1. Navigate to All > Zoom Spoke > Zoom Webhook Registries.
    2. Click New.
      Note:
      If you want to use an out-of-the-box webhook registry, open the registry and update the secret token.
    3. On the form, fill in the fields:
      Table 1. Zoom Webhook Registry
      Field Description
      Trigger Type Type of the Zoom event that triggers the subflow.
      Secret Token Secret token from your Zoom account used for validating event notification.
      Note:
      If you are using an earlier version of the spoke or the default registry, update the registry to replace the verification token with the secret token.
      Subflow Name Subflow which is to be triggered when the specified conditions are met.
      Input Input for the webhook registry.
      Trigger Object Zoom object which is used to trigger the subflow.
      Name Name of the webhook registry.