Operational Technology (OT) Manager Foundation

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Operational Technology (OT) Manager Foundation

    The Operational Technology (OT) Manager Foundation plugin leverages generative AI to optimize Industrial Workspace processes related to OT device data. It enables ServiceNow customers to efficiently search OT devices using the OT Configuration Management Database (CMDB) and automate the import and validation of OT device data through agentic workflows. These capabilities help streamline management and improve accuracy of OT device information within your ServiceNow environment.

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    Key Features

    • OT CMDB Search Feature: Allows users to search for OT configuration items (CIs) and device information directly within the CMDB.
    • Agentic Workflow for OT Device Import: Automates the import and validation process of OT device data to ensure up-to-date and accurate records.
    • Generative AI Skills: Enhance the automation and intelligence within OT data management tasks.

    Important Considerations

    • Access to specific application features, AI skills, and workflows depends on your ServiceNow license tier.
    • Availability of AI models and features varies by region and data center compliance requirements, with some restrictions in regions like FedRAMP, NSC DOD IL5, Australia IRAP-Protected zones, and Regulated Markets.
    • ServiceNow collects usage data to improve AI technologies but provides an opt-out option for customers.
    • AI outputs are predictive and may not always be fully accurate or appropriate; human oversight is essential, especially in critical domains.
    • Data processing may involve transfer to centralized or third-party cloud environments, handled according to ServiceNow’s compliance policies.

    Support and Troubleshooting

    Customers can access the ServiceNow Community on AI and Intelligence, search the Known Error Portal, or contact Customer Service and Support for assistance.

    The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process.

    OT Manager Foundation overview

    With generative AI skills and agentic workflows, you can use the following features of the OT Manager Foundation:
    • An OT CMDB search feature that enables you to search for OT configuration item (CI) information and OT device information.
    • An OTM agentic workflow that automates the import and validation of your OT device data into the OT CMDB.
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Availability notices

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.