Now Assist for Workflow Data Fabric (WDF)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Workflow Data Fabric (WDF)

    Now Assist for Workflow Data Fabric (WDF) is an AI-driven tool designed to help ServiceNow customers articulate their goals and receive tailored recommendations on the appropriate Workflow Data Fabric tools, data assets, and subsequent actions. It simplifies navigating complex workflows by providing intelligent guidance to optimize data fabric usage.

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    Key Features

    • AI-Driven Recommendations: Users can describe desired outcomes and obtain suggestions for relevant tools and data assets.
    • Configuration and Guidance: The product includes configuration options and learning resources to help customers effectively deploy and use Now Assist for WDF.
    • Support and Troubleshooting Resources: Access to the ServiceNow Community, Known Error Portal, and Customer Support facilitates issue resolution.

    Availability and Restrictions

    Some Now Assist features and AI models may not be available in certain regions, data center environments (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets. Customers should consult the ServiceNow Knowledge Base articles for up-to-date information on availability.

    AI Limitations and Responsible Use

    As Now Assist leverages AI and machine learning, outputs may not always be accurate or fully appropriate for every use case. Customers are responsible for testing, validating, and applying human oversight to AI-generated recommendations, especially in sensitive or high-impact domains like healthcare, finance, legal, and security. Use must comply with ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Privacy

    Using Now Assist requires data transfer from individual ServiceNow instances to centralized environments, potentially including third-party cloud providers such as Microsoft Azure. Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.

    Data Collection and Opt-Out

    ServiceNow collects input, output, and edit data from Now Assist to enhance AI models and products. Information about applications using app generation is also collected. Customers may opt out of future data collection through the provided opt-out mechanisms.

    Use Now Assist for Workflow Data Fabric (WDF) to describe what you want to achieve and get AI-driven recommendations on the right Workflow Data Fabric tools, data assets, and next steps.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.