Project Risk Overview dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Project Risk Overview dashboard

    The Project Risk Overview dashboard provides project managers and enterprise risk managers with a consolidated view of project risk performance and the overall risk posture within an organization. It helps identify and monitor risks to reduce the organization's overall risk exposure.

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    Important: Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, this dashboard is deprecated. Customers on legacy releases or currently using it can continue to do so.

    Access and Roles

    • Edit dashboard: Requires itppsadmin or snrisk.admin roles.
    • View dashboard: Requires snrisk.reader, itprojectmanager, or snppm.read roles.
    • View record details: Requires sngrc.businessuser role.

    Use Cases

    • Enterprise risk managers: Gain insights into enterprise risks categorized by criticality levels (critical, high, moderate, low, very low), helping understand the overall enterprise risk posture.
    • Project managers: Select specific projects to view risks, track quarterly risk trends, number of assessed risks, and enterprise-impacting risks. The heatmap visualization helps monitor aggregated project risks and manage high-impact risks effectively.

    Key Indicators

    • PPM-Total Risks: Total count of risks associated with projects.
    • PPM-Enterprise Risk Assessments: Count of enterprise risk assessments related to projects.
    • PPM-Project Risk Enterprise: Count of project risk assessments.
    • PPM-Risks Assessed: Number of project risks in the Monitor state.
    • PPM-Risks with Enterprise Impact: Number of enterprise risks in the Monitor state.

    Risk Breakdowns

    The dashboard categorizes risks and assessments by:

    • Project
    • Risk assessment states (e.g., Monitor)
    • Qualitative rating criteria for both inherent and residual risks at enterprise and project levels

    Data Visualizations

    The dashboard includes multiple visualization types to provide comprehensive insights:

    • Single scores: Total risks, risks assessed, and risks with enterprise impact.
    • Bar graphs: Counts of inherent and residual risks with enterprise impact, inherent project risks, and residual project risks.
    • Pie charts: Distribution of enterprise risk assessments and project risk assessments by state.
    • Heatmaps: Aggregated inherent and residual project risks by likelihood and impact to highlight risk concentration and severity.

    This dashboard equips ServiceNow customers with actionable insights to monitor and manage project and enterprise risks effectively, helping reduce risk exposure and support informed decision-making.

    The project risk dashboard is useful for project managers and the enterprise risk managers. Using this dashboard, the project managers and enterprise risk managers can view the risk performance and the overall risk posture. This dashboard helps risk managers to reduce the overall risks in an organization.

    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Project Risk Overview dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.
    Figure 1. Project Risk Overview dashboard
    A comprehensive dashboard to view project and enterprise risks

    Required roles

    • To edit the dashboard, users must have it_pps_admin or sn_risk.admin roles.
    • To view the dashboard, users must have sn_risk.reader role or it_project_manager, or sn_ppm.read roles.
    • To view the details of the records, users must have the sn_grc.business_user role.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    Enterprise risk manager The enterprise risk manager can view the different enterprise risks and understand how many risks are critical, high, moderate, low, and very low. This dashboard provides an understanding of the overall enterprise risk posture.
    Project manager The project manager can select the project for which they want to view the risks. They can view the trend of the risks on a quarter-by-quarter basis, the number of risks assessed, the number of risks that affect the enterprise, and so on. The heatmap aggregates all the project risks that are assessed. It helps to keep a track of the bad risks and helps to manage them. This reduces the overall risk exposure for an organization.

    Indicators

    PPM-Total Risks
    Count of all risks with a parent project.
    PPM-Enterprise Risk Assessments
    Count of all risk assessments with risk assessment methodology as Enterprise Assessment for Projects and the entity class as Project.
    PPM- Project Risk Enterprise
    Count of all risk assessments with risk assessment methodology as Project Risk Assessment and with table as risk.
    PPM-Risks Assessed
    Count of all risks with project risk assessment in the Monitor state.
    PPM-Risks with Enterprise Impact
    Count of all risks with enterprise risk assessment in the Monitor state.

    Breakdowns

    • Project
    • Project and Enterprise Risk Assessment States
    • Qualitative Rating Criteria - Enterprise Inherent Assessment
    • Qualitative Rating Criteria - Enterprise Residual Assessment
    • Qualitative Rating Criteria - Project Inherent Assessment
    • Qualitative Rating Criteria - Project Residual Assessment

    Data visualizations

    This dashboard displays the following visualizations:

    Title Type Description
    Total risks Single scoreSingle score icon. Total number of project risks identified.
    Risks assessed Single scoreSingle score icon. Total number of project risks assessed.
    Risks with enterprise impact Single scoreSingle score icon. Total number of risks with enterprise impact.
    Enterprise impact- inherent risk Bar graphBar graph icon. Number of inherent risks with enterprise impact.
    Enterprise impact- residual risk Bar graphBar graph icon. Number of residual risks with enterprise impact.
    Enterprise risk assessments by state Pie chartPie chart icon. Number of enterprise risk assessments by states.
    Inherent risk Bar graphBar graph icon. Number of inherent project risks.
    Residual risk Bar graphBar graph icon. Number of residual project risks.
    Risk assessment by state Pie chartPie chart icon. Number of project risk assessments by states.
    Inherent risk by likelihood and impact Heatmap Heatmap icon. Aggregation of all the inherent project risks and their impact.
    Residual risk by likelihood and impact Heatmap Heatmap icon. Aggregation of all the residual project risks and their impact.