Automation Center properties

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of Automation Center properties

    The Automation Center properties in ServiceNow provide configurable system settings that control various aspects of automation management, reporting, user experience features, migration processes, and integration with Now Assist. These properties enable customers to tailor the Automation Center workspace and its functionalities to their operational and business requirements.

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    Key Properties and Their Practical Uses

    • General Automation Settings:
      • snac.workspace.date.defaultnumofdays controls the default data visibility window in days (default: 7 days).
      • snac.purgeautomationdataindays specifies how long automation execution and insights data are retained before purging (default: 14 days).
      • snac.reportingcurrency sets the currency used in dashboards and reports (default: USD).
      • snac.savingsaveragingwindow defines the moving average window for cost and time savings calculations per run (default: 4 runs).
    • ServiceNow Spotlight Integration:
      • snac.use.spotlight.score.for.requests enables or disables the Spotlight scoring feature in the workspace (default: True).
      • snac.use.spotlight.group.for.requests stores the Spotlight group identifier to specify which group is used.
    • Recommended Actions Feature:
      • snac.userecommendedactions enables Recommended Actions in the workspace when set to True (default: False).
    • Action Center Controls:
      • snac.maxnumberofactions limits the maximum actions displayed in the Action Center.
      • snac.maxnumberofrecentexecutions controls how many recent action logs are shown (default: 12).
      • snac.newactionthreshold sets how many days an action is marked as “New” (default: 12 days).
    • Migration Accelerator Settings:
      • snac.rpamigration.base.url specifies the URL used during migration of UiPath automations to RPA Hub.
      • snac.pollingtimeoutmigrationreport defines the timeout duration for polling migration report status to avoid indefinite waits (default: 300 milliseconds/seconds).
    • Now Assist for Automation Center:
      • snacassist.autocalculatesavings sets how many automations have savings auto-calculated (default: 2).
      • snacassist.enterprisedevhourlyrate defines the hourly development rate used for savings calculations (default: 50).
      • snacassist.maxcalculatesavings limits the maximum automations selected at once for savings calculation (default: 10).
    • Instance and Image Processing Controls:
      • snac.pdiinstancetypes identifies Personal Developer Instance types used when creating agents (default includes Demonstration, Shared-Demo, Developer, Subproduction).
      • snac.lensimagebatchsize sets the batch size for images sent per call to image processing skill (recommended 5-10; default: 8).

    Practical Benefits for ServiceNow Customers

    By configuring these properties, customers can optimize data retention and visibility, enhance reporting accuracy with correct currency and savings calculations, enable or disable workspace features like Spotlight and Recommended Actions, and streamline automation migration processes. They also gain control over action visibility and new action indicators, and can fine-tune integrations with Now Assist and image processing functionalities. This flexibility supports better automation management, improved user experience, and more effective cost and time savings analysis.

    You can access system properties for Automation Center by navigating to All > Automation Center > Administration > Automation Properties.

    Table 1. Automation Center properties
    Property Description

    sn_ac.workspace.date.default_num_of_days

    		 Defines the default number of days that data is shown in the Automation Center workspace.
    • Type: integer
    • Default value: 7

    sn_ac.purge_automation_data_in_days

    		 Defines the number of days to purge automation execution data and automation insights information.
    • Type: integer
    • Default value: 14

    sn_ac.reporting_currency

    		 Defines the currency that is used in the Automation Center dashboards and reports.
    • Type: integer
    • Default value: USD
    sn_ac.savings_averaging_window Calculates the moving average for cost and time saved per run.
    • Type: integer
    • Default value: 4
    Table 2. ServiceNow® Spotlight properties
    Property Description

    sn_ac.use.spotlight.score.for.requests

    		 When turned on (by setting the value to True), Spotlight feature is enabled in the Automation Center workspace.
    • Type: True/False
    • Default value: True

    sn_ac.use.spotlight.group.for.requests

    		 Stores the spotlight group sys_id to let the system know which spotlight group to use.
    • Type: string
    • Default value: e037711dc3a11110995486d91840dd03
    Table 3. ServiceNow® Recommended Actions properties
    Property Description

    sn_ac.use_recommended_actions

    		 When turned on (by setting the value to True), Recommended Actions application is enabled in the Automation Center workspace.
    • Type: True/False
    • Default value: False
    Table 4. Action properties
    Property Description

    sn_ac.max_number_of_actions

    		 Sets the maximum number of actions to show in all actions section in action center.
    • Type: True/False
    • Default value: False
    sn_ac.max_number_of_recent_executions Controls the number of action log cards we want to show in the recent section in action center.
    • Type: Integer
    • Default value: 12
    sn_ac.new_action_threshold Controls the number of days the "New action" tag should appear for the newly created actions.
    • Type: Integer
    • Default value: 12
    Table 5. Migration accelerator properties
    Property Description
    sn_ac.rpamigration.base.url

    When you migrate UiPath automations to RPA Hub using Automation Center, this URL is used. When you generate a report using repository URL, in the Base URL field this value is populated.

    • Type: string
    • Default value: https://rpamigration-prod-default/
    sn_ac.polling_timeout_migration_report Defines the maximum duration (in milliseconds/seconds) to wait while polling for the migration report status before the request times out. This ensures that long-running or stalled migration status checks do not block the process indefinitely.
    • Type: Integer
    • Default value: 300
    Table 6. Now Assist for Automation Center properties
    Property Description
    sn_ac_assist.auto_calculate_savings Defines the number of automations for which the time and cost savings will be automatically calculated.
    • Feature: Automation Explorer
    • Type: integer
    • Default value: 2
    sn_ac_assist.enterprise_dev_hourly_rate Defines the value of development hourly rate for enterprise.
    • Feature: Automation Explorer
    • Type: integer
    • Default value: 50
    sn_ac_assist.max_calculate_savings Defines the maximum number of automations that can be selected at once for calculation of the time and cost savings.
    • Feature: Automation Explorer
    • Type: integer
    • Default value: 10
    sn_ac.pdi_instance_types Controls which instance types are PDI (Personal Developer Instances). When creating an agent, you need an instance. When you create an instance, this property is used to decide which instance types are PDI.
    • Type: string
    • Default value: Demonstration, Shared-Demo, Developer, Subproduction
    sn_ac.lens_image_batch_size Number of images sent per call to the lens skill for image processing. Suggested range is from 5 to 10.
    • Type: integer
    • Default value: 8