Automation Center Overview dashboard
Summarize
Summary of Automation Center Overview dashboard
The Automation Center Overview dashboard serves as the landing page within the Automation Center Workspace, providing ServiceNow customers with a consolidated view of their automation landscape. It offers scorecards, lists, and reports to monitor active and future automations across various sources and departments. Users can access this dashboard through multiple navigation paths within the ServiceNow platform.
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Active Automations
This section presents detailed insights on all active automations, including their business criticality and source systems such as ServiceNow Flow, ServiceNow RPA, and third-party integrations. Filters allow you to narrow down data by date range, specific automation, or department, helping you focus on relevant automation activities. Key visual reports include:
- Deployed automations by business criticality: Visualizes how many automations are highly critical versus less critical, aiding prioritization and risk assessment.
- Execution summaries by source: Displays the volume and origin of active automation executions, giving visibility into automation usage across platforms.
- Robotic Process Automation (RPA) by source: Shows timelines for RPA data submissions to the Automation Center.
- Automations by ServiceNow Flow and Document Intelligence: Timeline views of automations running in these specific tools.
- Top 10 applications used: Highlights the most utilized business applications associated with automations, supporting impact analysis and application management.
Spokes & Transactions
This section provides information on the spokes and transactions available in your instance, which are integral components of automation workflows. Access requires specific roles (snac.automationtechnicaluser or snac.automationadmin). Key metrics include:
- Total entitled, installed, and configured spokes: Tracks the availability and readiness of spokes in your environment.
- Total entitled and consumed transactions: Monitors transaction usage against entitlements to help manage licensing and consumption.
- Applications and spokes with most transactions: Identifies high-usage areas, filtered by time period (defaulting to one month), enabling resource optimization.
Future Automations
This area focuses on upcoming automation initiatives, allowing filtering by department to understand planned automation efforts. It provides visibility into:
- New requests: Lists automation requests currently in the New state.
- Requests by intake source: Groups automation requests by their origin, such as Web, Process Mining, or Service Request.
- Requests to be deployed: Shows automations ready for deployment, facilitating deployment planning.
- Most recent requests: Displays automation requests sorted from newest to oldest for tracking purposes.
By leveraging this dashboard, ServiceNow customers can effectively monitor the status, usage, and future plans for their automations, enabling informed decision-making and strategic automation management.
The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.
- By navigating to .
- By navigating to .
Active automations
Active automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.
The Active automations section provides reports with the following details in the form of chart.
| Section | Description |
|---|---|
| Deployed automations by business criticality | This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This helps you in understanding how many automations are highly critical
and how many aren’t. |
| Executions summaries by source | Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from
which sources you’re getting data and how many automations from each of the sources are active. |
| Robotic Process Automation (RPA) by source | This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center. |
| Automations by ServiceNow Flow | This chart provides details of the ServiceNow flow automations with the time lines. |
| Document Intelligence (DocIntel) | This chart provides details of the Document Intelligence automations with the time lines. |
| Top 10 applications used | This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see Business application relationship with CIs for application information - Legacy. |
Spokes & Transactions
| Section | Description |
|---|---|
| Total entitled spokes | Displays the number of spokes that you are entitled and installed in your instance. |
| Installed spokes | Displays the number of spokes that are installed in your instance. |
| Configured spokes | Displays the number of spokes for which connections are configured in your instance. |
| Total entitled transactions | Displays the number of transactions that are available for use. |
| Consumed transactions | Displays the number of transactions that you have used. |
| Applications with most transactions | Displays the applications (scope applications) with most transactions. You can filter the results for specific time period. By default, the last one month's data is displayed. |
| Spokes with most transactions | Displays the spokes with most transactions. You can filter the results for specific time period. By default, the last one month's data is displayed. |
Future automations
The Future automations section provides details about all active automations that are planned for the future.
You can filter the data by department. If no department is selected, the data is displayed for all departments.
| Section | Description |
|---|---|
| New requests | Displays all automation requests that are in the New state. |
| Requests by intake source | Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request. |
| Requests to be deployed | Displays the automation requests ready to be deployed. |
| Most recent requests | Lists the automation requests sorted from most recent to oldest. |