Automation Center Overview dashboard
Summarize
Summary of Automation Center Overview dashboard
The Automation Center Overview dashboard serves as the landing page within the Automation Center Workspace, providing a consolidated view of active and planned automations. It is accessible via two navigation paths in ServiceNow, making it easy for users to monitor automation performance and status.
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Active Automations
This section offers detailed insights into all active automations from various sources, including ServiceNow Flow, ServiceNow RPA, and third-party tools. Users can filter the data by date range, specific automations, or departments to focus on relevant information. Without filters, data for all active automations is shown.
Key reports in this section include:
- Deployed Automations by Business Criticality: Visualizes the number of active automations categorized by their business criticality, helping prioritize focus on highly critical automations.
- Executions Summaries by Source: Breaks down active automation executions by their originating source, aiding evaluation of data contribution across platforms.
- Robotic Process Automation (RPA) by Source: Displays timelines for RPA data submissions to Automation Center, grouped by source.
- Automations by ServiceNow Flow: Shows timeline details specific to ServiceNow Flow automations.
- Document Intelligence (DocIntel): Provides timeline information about Document Intelligence automations.
- Top 10 Applications Used: Highlights the most utilized business applications associated with automations, supporting alignment of automation efforts with key business tools.
Spokes & Transactions
This section outlines the status and usage of spokes and transactions within your instance. Access requires the snac.automationtechnicaluser or snac.automationadmin role.
It includes metrics such as:
- Number of entitled, installed, and configured spokes.
- Total and consumed transactions over selectable time periods (defaulting to the last month).
- Applications and spokes with the highest transaction usage, enabling you to monitor and manage resource consumption effectively.
Future Automations
This section provides visibility into automations planned for deployment. Users can filter by department or view all departments by default.
Reports include:
- New Requests: Lists automation requests currently in the New state.
- Requests by Intake Source: Groups automation requests by their origin, such as Web, Process Mining, or Service Request.
- Requests to be Deployed: Identifies automation requests ready for deployment.
- Most Recent Requests: Sorts automation requests from newest to oldest.
Practical Benefits for ServiceNow Customers
By leveraging the Automation Center Overview dashboard, ServiceNow customers can efficiently monitor the health and status of their automation initiatives, prioritize critical automations based on business impact, and track transaction consumption to manage licensing and usage. The future automations insights support planning and deployment management, ensuring alignment with organizational priorities.
The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.
- By navigating to .
- By navigating to .
Active automations
Active automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.
The Active automations section provides reports with the following details in the form of chart.
| Section | Description |
|---|---|
| Deployed automations by business criticality | This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This helps you in understanding how many automations are highly critical
and how many aren’t. |
| Executions summaries by source | Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from
which sources you’re getting data and how many automations from each of the sources are active. |
| Robotic Process Automation (RPA) by source | This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center. |
| Automations by ServiceNow Flow | This chart provides details of the ServiceNow flow automations with the time lines. |
| Document Intelligence (DocIntel) | This chart provides details of the Document Intelligence automations with the time lines. |
| Top 10 applications used | This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see Business application relationships with CIs - Legacy. |
Spokes & Transactions
| Section | Description |
|---|---|
| Total entitled spokes | Displays the number of spokes that you are entitled and installed in your instance. |
| Installed spokes | Displays the number of spokes that are installed in your instance. |
| Configured spokes | Displays the number of spokes for which connections are configured in your instance. |
| Total entitled transactions | Displays the number of transactions that are available for use. |
| Consumed transactions | Displays the number of transactions that you have used. |
| Applications with most transactions | Displays the applications (scope applications) with most transactions. You can filter the results for specific time period. By default, the last one month's data is displayed. |
| Spokes with most transactions | Displays the spokes with most transactions. You can filter the results for specific time period. By default, the last one month's data is displayed. |
Future automations
The Future automations section provides details about all active automations that are planned for the future.
You can filter the data by department. If no department is selected, the data is displayed for all departments.
| Section | Description |
|---|---|
| New requests | Displays all automation requests that are in the New state. |
| Requests by intake source | Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request. |
| Requests to be deployed | Displays the automation requests ready to be deployed. |
| Most recent requests | Lists the automation requests sorted from most recent to oldest. |