Credly spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Credly spoke

    The Credly spoke integration in ServiceNow enables employees to effectively prove, manage, and showcase their skills by syncing and processing employee badges. This addresses key challenges in skill verification, visibility, recognition, and career development within your organization.

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    This spoke requires an Integration Hub subscription and is compatible with the Zurich release and later versions such as Washington DC and Xanadu.

    Key Features

    • Sync employee badges from Credly into ServiceNow
    • Accept or reject badges through automated flows
    • Provides sample flows and subflows to automate Talent Development Core tasks
    • Includes actions to retrieve event, employee, and organization data related to badge processing

    Implementation Requirements

    • A valid Credly account is necessary to use the spoke
    • Installation depends on the Credentials Core plugin; ensure dependent plugins and appropriate licenses are in place
    • Integration Hub subscription is mandatory

    Spoke Components and Customization

    • Sample flows such as "Credly event processing" can be customized by copying into a new application scope
    • Sample subflows like "Process credly event" automate event handling and can also be customized
    • Available actions help in retrieving event details, employee data, and organization names to support automation
    • Data is stored in specific tables such as the Credly Event Log for event tracking

    Security and Access Control

    The spoke defines user roles to control access, including an Admin role authorized to sync employee badges, ensuring secure management of credential data.

    Connection and Credential Management

    Integration Hub uses aliases to manage connections and OAuth credentials efficiently. This approach simplifies credential updates across multiple environments without needing to reconfigure each action.

    Credly integration helps employees prove, manage, and showcase their skills more effectively, addressing common issues related to skill verification, visibility, recognition, and career development.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Credly spoke v1.0.0 is the latest version.

    Supported versions

    This spoke was built for zurich, and is compatible with later Washington DC and Xanadu versions.

    Key features

    Credly enables a flow designer to:
    • Sync employee badges
    • Accept/reject badges

    Spoke requirements

    A valid Credly account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed: Credentials core

    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Credly provides sample flows to demonstrate automating the Talent Development Core tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Credly event processing Fetches employee badges to sync from Credly.

    Spoke subflows

    The Credly spoke provides sample subflows to demonstrate automating Talent Development Core tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

    Subflow Description
    Process credly event Processes the credly event that was triggered.

    Spoke actions

    The Credly provides actions to automate Talent Development Core tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Retrieving information Process event information Retrieves the event process information.
    Gen organization name Retrieves the employee's organization name.
    Get event details Retrieves the event details.
    Get employee data Retrieves the employee data.

    Spoke module

    Data accessed through these spoke modules is stored in these tables:
    Table Description
    Credly Event Log Retrieves the list of events that were created.

    Spoke user roles

    The Credly provides these user roles to control access to data:
    User role Description
    Admin Role that is authorized to sync employee badges.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.