SAP Commerce Cloud Spoke

  • Release version: Zurich
  • Updated March 6, 2026
  • 1 minute to read

    • The SAP Commerce Cloud spoke is built by Bristlecone, Inc. Retrieve shopping cart content, order details, and order history for a selected customer.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Starting on March 1st 2022, all SAP spokes will be available only on the Store.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for SAP Commerce Cloud Version: 2211-jdk21.1 but may be compatible with later versions.

    Spoke requirements

    SAP Commerce Cloud subscription.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub action Step - REST (com.glide.hub.action_step.rest)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke version

    SAP Commerce Cloud Spoke v1.1.0 is the latest version.

    Spoke actions

    The SAP Commerce Cloud provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Order Management Look Up Order Details Retrieves order details of the specified order.
    Look Up Orders Retrieves the order history for the specified user ID.
    Shopping Cart Look Up Shopping Cart Retrieves the shopping cart content for the specified user ID.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the SAP Commerce Cloud spoke.