Set up the AWS IAM spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Integrate the ServiceNow instance and AWS IAM using AWS credential to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the AWS IAM spoke.
    • Role required: admin.

    Create Credential record for the AWS IAM spoke

    Create Credential record for your AWS IAM account. The AWS IAM spoke connection and credential alias uses this credential to perform actions on AWS IAM.

    Before you begin

    Role required: admin.

    Procedure

    1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
    2. Open for the record for AWS IAM.
    3. From the Credentials tab, click New.
      The system displays the message What type of Credentials would you like to create?.
    4. Select AWS Credentials.
    5. On the form, fill these values.
      Field Value required
      Name Name to uniquely identify the connection record. For example, enter AWS Credentials.
      Active Option to actively use the credential record.
      Access Key ID Access Key ID of the user with full access to IAM.
      Secret Access Key Secret Access Key of the user with full access to IAM.
      Credential alias Associated credential record.
      Authentication Algorithm Custom authentication algorithm for outbound signing requests. Select AWS IAM Auth Algo.
      Note:
      Users are cautioned against directly modifying the default authentication algorithm.
    6. Click Submit.

    Result

    The credential record the AWS IAM spoke is created.