Companies that resist disrupting themselves may be put out of business by competitors who do a better job embracing AI.
By Al Opher, Workflow contributor
Has the rise of artificial intelligence ushered in a new economic era? For many business leaders, the question has already been answered. They recognize AI’s transformative impact not just on companies that make software or microchips, but on the entire value chain.
Even if that question is settled, many more remain unanswered. As ServiceNow’s senior vice president and general manager for customer outcomes, I talk to executives every day about their big unknowns when it comes to AI. Here are the most pressing questions I’m hearing today.
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