That’s one reason why 57% of CHROs say that HR has become a driver of digital transformation, while 75% are digitizing or automating at least a third of their HR tasks, according to a recent study from ServiceNow.
Some companies are investing in technologies that aggregate employee data into a single platform, build AI processes from that data, and use them to design more personalized work experiences. The goal is to help create organizations that aren’t just more personal but also better‑performing.
“The idea is to systematize thoughtfulness, automating transactional elements of the employee experience, and prompting leaders and teammates to create personally meaningful experiences for their colleagues,” says Huval. For example, Humana’s Digital Total Well‑Being Snapshot tracks 60 goal‑based metrics and presents them in a scorecard that teams use to help their colleagues succeed.
At Singtel Telecommunications, the largest mobile network operator in Singapore, CHRO Aileen Tan says her team has been very focused on creating a single data platform for all employees.
“We have spent a lot of time diving into data to see what insight we get, and based on that, how we introduce interventions,” says Tan. Those interventions can mean the difference between keeping an employee engaged or losing a valuable team member. The data connects the employer with clear information on what workers value and how they define a meaningful employee experience.
At Ausenco, a global consulting, engineering, project delivery, and operations company headquartered in Brisbane, Australia, chief people and technology officer Neil Trembath collects annual data on the performance and potential of over 2,000 employees. Ausenco uses the data to rate technical employees relative to the global talent base, so that the company can align their compensation, identify learning opportunities, and rank organizational competitiveness.
Banco Santander, the Spain‑based global banking group, has also found that the technology investment is worth the heavy lift.
“At the end of the day, we are going to save a lot of money,” says Jaime Perez Renovales, Banco Santander’s CHRO. “It will require a big effort from current users to adapt, but the efficiencies that we can get by using one platform across the whole group will be very good for us in terms of management and in terms of results.”