Editor’s note: This story originally appeared in the Unleashing Digital Value issue of Workflow Quarterly.
From their base in Montreal, ServiceNow’s VP of research Nicolas Chapados and his team are developing new applications for AI in the enterprise. Many of these applications sit in the earlier stages of the so-called AI value chain, where basic AI components scale up and help construct more complex solutions.
In a recent conversation with Workflow Quarterly, Chapados shared his team’s latest work on AI-authored workflows, cognitive buddies, and humans in the loop.
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