7 ways AI will change the future of work by 2030

ARTICLE | November 6, 2025

7 ways AI will change the future of work by 2030

Generative and agentic AI will rewire the enterprise and unleash human potential

By Brian Solis, VP Global Innovation, ServiceNow


How will AI change the future of work? Before we answer that, let’s talk about where we are.

In just a few short years, technology leaders and workforces everywhere practically developed whiplash as a result of how fast generative AI apps have flooded the tech landscape since 2022. As of 2025, there are over 10,000 funded AI startups around the world. And since ChatGPT changed the trajectory of basically every company in November 2022, we’ve witnessed the rapid evolution of generative AI, the dawn of AI agents and now agentic AI, and the debut of AI browsers that promise to change how people search, discover, and make decisions.

To say people are overwhelmed might be the understatement of the year. Not only do I hear it in my conversations with business leaders, but it’s right there in the data for anyone to see. It’s why the average score in ServiceNow’s Enterprise AI Maturity Index slipped nine points in 2025.

Now back to the headline. Have we been speculating about AI’s impact on the future of work since before the launch of ChatGPT? Yes. Do we now have a much clearer idea of where things are likely to go? Also yes. So, let’s pause and plan ahead.

Here are seven ways the future of work will change by 2030.

Research

The New CIO Imperative 

  • Reimagining end-to-end workflows will rewire the enterprise. Depending on the age of the organization, business logic and processes could have been developed during the analog years and then digitized, taken online, and optimized over the past two decades. But unless you’re an AI-native startup, logic and processes haven’t been developed for the era of AI. Workflows are largely being automated with AI rather reimagined for AI. More so, legacy enterprises still operate in operational and data silos. But work goes across an enterprise. Leading organizations will not only imagine new ways to work with AI, but they will also reinvent how work flows throughout the enterprise.
  • We won’t just work with AI agents. We’ll orchestrate them too. Employees will become agentic orchestrators and managers, ushering in an era of agentic workforce management. Each agent will be purpose-built to deliver outcomes, not just output. Human orchestrators will set intent, constraints, and success criteria while fleets of agents execute the work, learn from every run, and surface only the exceptions that need human judgment. Agentic workforce managers will design playbooks and guardrails, monitor live confidence and impact dashboards, and continuously coach systems to improve outcomes.
  • Select autonomous workflows will start to run end to end, paving the way for the autonomous enterprise. Goal-seeking, compliance-aware agents coordinate across apps, data, and partners, planning, doing, responding, and self-healing without human intervention. Humans will step in only for high-risk or low-confidence exceptions, orchestrating the system so each run gets faster and smarter. Every flow is instrumented, policy guarded, observable, auditable, and measured in value per run. This turns operations into a living, learning engine for growth.
  • Org charts become work charts. Static hierarchies will give way to dynamic, outcome-based teams of humans plus agents assembled from a live skills graph and an agent registry. Pop-up teams will form around clear outcomes as new opportunities arise, pairing the right people with the right agents, then dissolve when the job ships. Agentic workforce management protocols spin up simple rules and shared dashboards guide the work; humans can step in for judgment and coaching when needed. People get to keep their titles and build living portfolios of missions and results so talent flows to the highest-value work, in real time.
  • Simulation-first decision-making becomes the norm. Leaders will be able to trial moves inside high-fidelity digital twins of customers, products, and operations, running thousands of what-if scenarios to optimize for cost, experience, risk, and sustainability before anything touches production. Shadow runs will validate results in the background, and every real-world outcome feeds back to the twin so that the next decision is smarter, faster, and safer.
  • Value will replace volume as the currency of productivity. Enterprises will learn to measure what matters: value per run, fewer exceptions, faster cycle time, first-pass yield, and human-to-agent leverage. Agentic workforce management measures will offer a clear view of where intelligence compounds and where it leaks. From the boardroom to the front line, leaders will reward teams that outperform on these and other new metrics. This ensures every improvement compounds like interest across thousands of autonomous runs.
  • Innovation will (finally) become an always-on function. Time freed up by the agentic workforce will provide human employees with the opportunity to embrace their creativity. Autonomous idea-to-pilot pipelines will help them test, learn, and ship continuously so the enterprise evolves at the speed of its imagination. Continuous upskilling will be built into the work, and AI agents will generate personalized learning loops, helping to close skills gaps in real time, so adaptability defines value.

No one knows for sure what the future will look like.  But the seven shifts highlighted above focus on elevating what makes us most human. As agents take on the repetitive and the routine, we’ll use curiosity, creativity, and courage to solve big challenges with greater empathy, value, and speed. This is our invitation to redesign how work flows, how value is measured, and how people grow—starting now, with small wins that build on each insight, opportunity, and outcome.

Build a few autonomous workflows, stand up a simple work-chart overlay, define what matters, and invest in continuous learning for every role. Do this with transparency, trust, and purpose, and the enterprise becomes more than efficient; it becomes imaginative. The future of work isn’t something that will happen to us; it’s a future we will design.

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Author

Brian Solis is the global head of innovation at ServiceNow.

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