Ultimately you will have processes that compose themselves on the fly and then decompose themselves.
By Stuart Luman, deputy editor of Workflow
Editor’s note: This story originally appeared in the Optimization issue of Workflow Quarterly.
In the modern digital enterprise, system logs record every action, interaction, and reaction of a business. Process mining is a technology that analyzes data captured by these logs and then suggests actions to optimize systems and processes throughout a company.
Celonis, a ServiceNow partner headquartered in Munich and New York, is a leader in this field. Co-founder and co-CEO Alex Rinke likens process mining to an X-ray machine for business, revealing a company’s internal processes, identifying faulty ones, and pushing proactive measures to improve them. Other players in this space include UiPath, IBM, and Software AG.
Once processes have been mined, the company’s Execution Management System (EMS) goes further, allowing non-IT experts to examine and visualize, from start to finish, internal processes gleaned from their existing enterprise systems such as SAP, Salesforce, Oracle, and ServiceNow. The EMS then suggests process improvements allowing companies to enjoy greater productivity, profit, and sustainability.
“It gives our customers a 360-degree view of business processes, by weaving together different events and data points,” says Rinke. “On top of process mining, our EMS automatically comes up with recommendations and actions to take.”