Organizations have long struggled to get a complete picture of their business processes. Historically, gathering this information was extensive and complex, often performed manually, prone to human bias, and frequently out of date by the time it was completed.
Digital process mining upends all that by giving companies a real-time view into how work gets done. When paired with artificial intelligence (AI), it can also offer suggestions for how to improve these processes.
According to Chris Bedi, chief digital information officer at ServiceNow, process mining helps companies unlock previously unattainable levels of efficiency. It promises to transform the IT function, turning chief information officers into chief optimization officers.
The following interview has been edited for clarity and length.