CERN Wins ServiceNow 2011 Innovation of the Year Award for Development of the CERN Service Portal That Provides More Than 650 Services to 10,000 Users

FRANKFURT, GERMANY‑‑(Marketwire ‑ Dec 8, 2011) ‑ ServiceNow, the creator of SaaS for enterprise IT management, today announced CERN as the winner of the 2011 ServiceNow Innovation of the Year award during the Knowledge11 Europe awards presentation. CERN, the European Organization for Nuclear Research, was one of six finalists to showcase custom business applications built on the ServiceNow Platform as a Service (PaaS). Of the 300 conference attendees who voted for the most remarkable, useful and innovative submission, CERN received the most votes for the development of its CERN Service Portal. The self‑nomination entries from ServiceNow customers provide an opportunity to showcase the innovations they have created among their peers.

As one of the world's largest and most respected centers for scientific research, CERN created the CERN Service Portal, an intuitive and interactive interface that allows over 10,000 CERN employees and visiting scientists to request more than 650 services, including office and laboratory infrastructure, safety services including medical services and the fire brigade, computing infrastructure, and many more. Additionally, CERN implemented a configurable, real‑time search engine that optimizes search results while maintaining a < 300ms response time. The resulting webpages include categorical rankings that enable an enhanced, user‑friendly experience.

"ServiceNow is pleased to present this award to CERN for their development of a service portal that is transforming their organization, while enabling superior service to its employees and visiting scientists," said Fred Luddy, ServiceNow founder and chief product officer. "CERN's mission to find out what the Universe is made of and how it works requires intense behind‑the‑scenes delivery of business services to their customers. It's exciting to see how they are leveraging the ServiceNow platform to support the delivery of these services in a very complex environment."

CERN also receives the honor of being ServiceNow's first customer to win the Innovation of the Year Award in Europe; the award has previously been given at ServiceNow's Knowledge conference in the United States. In addition to CERN, the other promising contenders included Fermilab, Inchcape, Queensland Department of Transport & Main Roads, Swiss Re and VeriSign.

ServiceNow customers are creating entirely new cloud services by using familiar process workflow components to address unique business service requests and task‑management applications. The ServiceNow platform gives customers access to shared resources such as graphical workflow, notifications, integrations, work queues, reporting, CMDB, SLAs and a business service catalog. In addition to IT management, ServiceNow customers use its cloud service to automate various non‑IT processes such as HR, facilities, billing, finance, quality control and legal case documentation, among others. Recently published, the ServiceNow Platform Book provides additional examples of the exceptional work its customers have accomplished.

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ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world's most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT. Founded in 2004, ServiceNow was ranked the number five fastest‑growing company in North America on Deloitte's 2011 Technology Fast 500 and is the undisputed market share leader in SaaS for IT. For more information, please visit http://www.service‑ or http://community.service‑‑commentary. A live, no‑registration‑required instance of ServiceNow is always available at https://demo.service‑