FRANKFURT, GERMANY‑‑(Marketwire ‑ Dec 8, 2011) ‑ ServiceNow,
the creator of SaaS for enterprise IT management,
today announced CERN as the winner of the 2011 ServiceNow Innovation
of the Year award during the Knowledge11 Europe awards presentation.
CERN, the European Organization for Nuclear Research, was one of six
finalists to showcase custom business applications built on the
ServiceNow Platform as a Service (PaaS). Of the 300 conference
attendees who voted for the most remarkable, useful and innovative
submission, CERN received the most votes for the development of its
CERN Service Portal. The self‑nomination entries from ServiceNow
customers provide an opportunity to showcase the innovations they have
created among their peers.
As one of the world's largest and most respected centers for
scientific research, CERN created the CERN Service Portal, an
intuitive and interactive interface that allows over 10,000 CERN
employees and visiting scientists to request more than 650 services,
including office and laboratory infrastructure, safety services
including medical services and the fire brigade, computing
infrastructure, and many more. Additionally, CERN implemented a
configurable, real‑time search engine that optimizes search results
while maintaining a < 300ms response time. The resulting webpages
include categorical rankings that enable an enhanced, user‑friendly experience.
"ServiceNow is pleased to present this award to CERN for their
development of a service portal that is transforming their
organization, while enabling superior service to its employees and
visiting scientists," said Fred Luddy, ServiceNow founder and
chief product officer. "CERN's mission to find out what the
Universe is made of and how it works requires intense
behind‑the‑scenes delivery of business services to their customers.
It's exciting to see how they are leveraging the ServiceNow platform
to support the delivery of these services in a very complex environment."
CERN also receives the honor of being ServiceNow's first customer to
win the Innovation of the Year Award in Europe; the award has
previously been given at ServiceNow's Knowledge conference in the
United States. In addition to CERN, the other promising contenders
included Fermilab, Inchcape, Queensland Department of Transport &
Main Roads, Swiss Re and VeriSign.
ServiceNow customers are creating entirely new cloud services by
using familiar process workflow components to address unique business
service requests and task‑management applications. The ServiceNow
platform gives customers access to shared resources such as graphical
workflow, notifications, integrations, work queues, reporting, CMDB,
SLAs and a business service
catalog. In addition to IT management, ServiceNow customers use
its cloud service to automate various non‑IT processes such as HR,
facilities, billing, finance, quality control and legal case
documentation, among others. Recently published, the ServiceNow Platform
Book provides additional examples of the exceptional work its
customers have accomplished.
The ServiceNow modern approach to IT management is drastically
different from legacy alternatives. To learn more, a live,
no‑registration‑required instance of ServiceNow is always available at
Alternatively, register here
to attend the live ServiceNow demonstration webinar on Thursday,
December 15 at 8:00 am Pacific.
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT.
Founded in 2004, ServiceNow was ranked the number five fastest‑growing
company in North America on Deloitte's 2011 Technology Fast 500 and is
the undisputed market share leader in SaaS for IT. For
more information, please visit http://www.service‑now.com or http://community.service‑now.com/servicenow‑commentary.
A live, no‑registration‑required instance of ServiceNow is always
available at https://demo.service‑now.com/.