Products

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured ServiceNow ITSM Is the #1 Best IT Management Software on G2 — and You Made It Happen

We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you. What makes this award special G2's...

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Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

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Best Practices
Getting Started

SAP Modernization with Zero Copy Connector for ERP

Hi, My team tried to move RICEFW to Servicenow. we used ZCC. We have confusion now because of Forms of SAP. If somebody tried to this job, please tell us how Forms works in Servicenow. Thank you.

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Redirect Record Opens to SOW Workspace for Specific Role

Hello AllI have a requirement in ServiceNow where users who have the x_example_role should continue to have their landing page in the Native UI (UI16). However, whenever they click on any record from a list view, open a record from a report, or acces...

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Issue navigting to Analytics hub from SOW

Hello Experts,I have cloned the out-of-the-box (OOTB) Overview Dashboard for the Service Operations Workspace and added indicator scorecards and an indicator widget.The issue I’m facing is that when the widget is clicked, it is expected to navigate t...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Import Set Row not populating data from CSV files

I am Facing an issue when processing the Integration.Setup: Run Nightly Job which will load data from SFTP CSV to target table.Created Source tableCreated Staging table manually.Created Transform Map.(around 30 fields, out of those 20 are direct mapp...

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Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?

Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?Use case - Ticket volume is <5M recordsRequirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options...

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UI Builder Essentials: Next Experience Developer Tools Overview

Next Experience Developer Tools Overview Table of Contents How to Install Next Experience Developer Tools To use the Next Experience Developer Tools Next Experience Inspector Home tab Components tab Events tab Logs tab T...

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Getting Started : Next Experience
UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

Best Practice when adding a template to the Project Planning Page

I'd like to know if someone has worked out the best time to add a project schedule template to the Planning Page in Project Workspace. I think I found a solution but would like your feedback. When a project is converted to a demand:It pulls over the...

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Project Portfolio Management

Enable and configure the Financial Services Service Selector in FSO

Overview: The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-resolution. Have your agents spend less time navigating forms and ...

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Resolved! Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

Resolved! Status report on Strategic Planning Workspace

Hi everyone. We have a request to make the project status report available on the Strategic Planning Workspace, without the need to enter the Project Workspace view. To be more specific, I'm talking about creating a new tab on that panel on the right...

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Virtual Agent - Filter KB By Category

Hello Team! I know how to use Contextual Search, but what if I want to filter the results even more granularly? For example, if I have a category named "Word" in a Knowledge Base containing articles about Microsoft Products, how do I pick up only kno...

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Managing Container Vulnerabilities Through ServiceNow modules - The KVA-SBOM-SAM way

Contents IntroductionHow Kubernetes Visibility Agent(KVA) Discovers Your K8s ClusterWhere Aqua Trivy Steps InExtracting the Software Bill Of Materials (SBOM)Connecting It Back to the Software asset Management (SAM) LayerThe Big Picture Introduction...

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Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

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Resolved! Deleting assessment templates from Assessment workspace

Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...

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