Manage and monitor the usage of custom table on the instance

Hi community, I ran into a question regarding the custom table usage.In the subscription management, I can only find the unmapped custom table. I am aware of use the sys_db_object table to search for the table starting with u_ and x_. but is there a ...

• Question

TNI CI Attributes Table - What is it and how is it used?

• blog

Unable to refresh "Show List of Records" Playbook component

We built a Playbook that runs inside a Workspace tab. In one of the activities, we are using the Show List of Records component. For this activity's filter, we are using the following query: sys_idIN {Sys_ids of users stored in a List-type field}    ...

• Question

Twilio/Notify - How to Link Incoming SMS with GlideRecord

Hi All, I am trying to implement On-Call Scheduling using Twilio - Notify. Now the requirement is if there's a P1 in the queue then the On-Call person will receive a SMS and Call, Where they need to acknowledge else the flow will move to the next per...

• Question

What is the best method to configure transferring an HR Case to an Incident

I have a requirement to create a method to transfer an HR Case to an Incident.  Is the best method to use a UI Policy from the HR Case Form?

• Question

Task 09: Remediate Duplicates

As the Cloud Dimensions CMDB administrator, using the Duplicate CI Remediator wizard (De-duplication tasks), remediate the duplicate Windows Server CI found on the de-duplication task list to meet the following requirements: Solution: From the Window...

• Question

Adding field in Tech assist portal

Hi all, I want to add a Employee number field in the work details section which is available in the my profile of service Portal. I tried adding a field in work details section from sn_employee_overview_section TABLE. But still the changes are not re...

• Question

SLA

Hello everyone,Explain a scenario on Retro Active Start and Pause and also explain about change management.

• Question

Service Operations Workspace- Incident Record Displays Recommendations Instead of Record Information

Hi ,We are currently investigating a behaviour within Service Operations Workspace (SOW) and would appreciate your guidance on whether this is expected product behaviour, a known issue, or related to recent Zurich patch enhancements.Issue SummaryWith...

• Question

Is it possible to create a scripted filter for dates within the Resource Management Workspace?

Hello Everyone,I've configured a Business Calendar Filter Option, however this results in filters such as "Next 3 months" filtering dates starting at the beginning of the next month.Example:If we're May 10th, our filter will start June 1st until Augu...

• Question

Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

• Question

Why Data Normalization Matters for SAM and Enterprise Architecture in ServiceNow

If you’ve ever tried to build out a Technology Reference Model (TRM) in ServiceNow and something just didn’t seem right in the data, chances are the root cause was a lack of normalization.In Software Asset Management (SAM) Professional, normalization...

• blog

SAM in Enterprise Architecture - Practical Best Practices for Aligning SAM, TPM, and TRM

Executive SummaryMost organizations today don’t struggle with adopting new technology. They struggle with managing what they already have. Software sprawl, unclear ownership, inconsistent lifecycle data, and fragmented tooling all contribute to risin...

• Article
• Software Reconciliation and Compliance

servers have missed patching due to blank schedule

 issue is this " servers have missed patching via automaion . 129 windows servers have missed patching even when the schedule field value was available in snow tool. why the patching was skipped for these servers.  What should be done to resolve this...

• Question

Performance Analytics dashboard: Encountering a loading error while trying to switch/change the UI.

Hi Experts,We are facing an issue after upgrading to the Yokohama patch update.Issue:Performance Analytics dashboards are not loading properly when trying to switch/change the UI. While switching the UI, the dashboard keeps loading and eventually thr...

• Question