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Curious to learn what's new in ServiceNow Risk capabilities for Q2 26? Every release, we post a list of demos of the latest risk and compliance features in our portfolio. Come back as we add more demos as we approach our Q2 release day on June 11. ...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
OverviewThis Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. ScopeThis ar...
Hello All, By now many of you are familiar with "Now Assist" and starting to work in "Now Assist", experiencing its potential to enhance workflows and provide valuable insights. However, the underlying mechanisms that drive the "assist" calculatio...
Has anyone created a script that basically monitors the connection status of an email account? Recently, the token for an email account that we have set up in ServiceNow was expired on the exchange side by an Admin which broke our connection between ...
Hi, I need to change the color for icons on my navigation bar (in Now Agent), i cant find this possibility in the theme builder (mobile).it's maybe possible, the color is different in Polaris or Coral defaut system theme. I dont have the same menu ha...
Hi,I have a requirement related to the Service Portal activity stream. We are using the REQ → RITM → TASK hierarchy, and we need to display the Task activity stream within the RITM view in the Service Portal.Could you please suggest a feasible soluti...
I recently had a requirement to generate a text file in SN, attach it to a record and then save it to an on-premise network drive. While generating the text file was not a problem, I wasn't sure about saving it to a local network drive. Fortunately...
Hi SAM Forum,does anynore have an experience of a property or configuration required to consider the "user Allocations" from a License Entitlement in the Compliance result? For instance i created a license entitlement (alm_Entitlement) with 20 active...
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
Hello friends, I would like to understand the basics of update set. Even if BR is set to Active/Inactive or name/description update, does it capture an ENTIRE record or only changes are captured leaving other configs. Please let me know. Thanks,Rahu...
HelloI would like ask for your support regarding an issue happening in SOW (Catalog Task record) , in fact, under Activity Stream Compose, I want to make work notes the First tab on the view and Comments second I tried to make it through fields d...
Partner Relationship Management (PRM)Core Features Partner Relationship Management (PRM) enables enterprise organizations to centrally manage and optimize relationships with external channel partners — resellers, distributors, system integrators...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on this ...
Using Now Assist Readiness Evaluation in the Now Assist Center Table of Contents OverviewWhat is Now Assist Readiness Evaluation?Where to Find It in Now Assist CenterRunning the AssessmentReviewing Your ResultsNext Steps Articles Hub ht...
Hi, does anyone know if you can add a dashboard to favorites from the new platform analytics experience? I can add it as a bookmark, but the ability to favorite looks like it is missing. This is on Xanadu, so if this is fixed in a later release pleas...
Out of the box, a Service Exchange Remote Task Definition with Send Attachments = true will sync all attachments to the partner instance, and with Send Attachments = false will not sync any attachments. This solution adds a middle ground: when Send...
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