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Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance.   How does the Impact Store App benefit you? In two simple ways:   1️⃣ It's more convenient - ...

  • Article
  • ServiceNow Impact

What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

  • blog

Resolved! adding tier 1 and tier 2

where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?

  • Question
  • Agent Workspace
  • UI Framework Next Experience

PO State Change via REST API – Requested to Ordered Not Working

Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status:   - Service Request and RITM are created successfully   - Purchase Order and PO Line Items are createdIssue: When updating the...

  • Question

Service Catalog Icon and Picture

Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well? 

  • Question

Issue with breadcrumb

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?@Ankur Bawiskar  

  • Question

Resolved! Platform analytics dashboards

We have not moved user over to using workspaces yet so I would like them to stay in the core UI for now when they click on a PA dashboard. Right now it defaults to the Admin dashboard so it just spins for them 

  • Question

XML Parsing issue

We are trying to connect ServiceNow and Workday with the SOAP API for Staffing, 'Put Assign Matrix Organization' and 'Put Remove Matrix Organization'. We have the request envelope and the action functional with the exception of the output of the resp...

  • Question

Interactive filter on Catalog Item details

Hi,I have a use case that the catalog item manager needs a dashboard that when he enter the name of an catalog item via a filter he is able to see the details of the catalog, such as variables (questions), category, catalog, company/department associ...

  • Question

Hide a report in servicenow

I want to hide the “Monetary Benefit” report for users who are not the Project Manager of the related project.To achieve this, I created a Read ACL at the table level on the benefit_plan_breakdown table. The intention is to restrict read access for u...

  • Question

Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?   

  • Question
  • Service Catalog
  • Service Operations Workspace
  • Virtual Agent
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