How to get next best action guidance on workspace
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‎06-27-2022 10:18 AM
Hi everyone,
I have created next best action rule with recommended next best actions and actions. I have created the associated subflow too, but when I log in with my admin, customeservice_agent user in the csm configurable workspace I still dont see my Next Best actions (see attachment).
What could be the problem I followed some example in my pdi with the demohub.
What part could be the problem? Thanks for your help.
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‎07-07-2022 06:23 AM
Hi
did you follow the instructions on https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-servic...
Maik
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‎07-08-2022 01:19 AM
Hi
Yes I guess I did not missing anything. I added the related parts in the system as Screenshots.
I wanna achieve that I can change the assignment group and assigned to fields via next best action.
Did you see anything wrong or I missed something?
