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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Column Graph using mismatched dates on X-Axis

Hello,I have a column report that Trends by Date, uses Standard Calendar per Week and an Aggregation of Hours. It is  identical in both instances but for some reason the X-axis uses Monday for one report and Sunday for another.  All of our glide prop...

  • Question

Problem Field Not Listed in Incident Template Fields

Hello, The Problem field (problem_id) is visible and editable in standard incident forms. However, when I create an incident template, this field does not appear in the list of available fields for pre‑population, Has anyone faced this issue before? ...

  • Question

Flow Designer Stages for Closing Requests

I'm looking for best practice guidance on the proper way to handle stages for Requested Items in Flow Designer. I've noticed if developers create their own stages such as 'Closed' or 'Closed Complete', etc this results in a table full of 'custom' sta...

  • Question

Red Hat Enterprise Licensing and Host Affinity Rules

Hi  community !  I have a use case here which I can't find a solution for.  We have licenses for both RHEL Server and Virtual Data Center. On our clusters we have set Host Affinity rules to optimize licensing of cluster.  These affinity rules have be...

  • Question
  • Host Affinity Rules
  • Red Hat Enterprise Linux
  • Software Asset Management

Customizing Knowledge Graph Configurations

Overview:  The Knowledge Graph (KG) application enhances consuming features—portal searches, Now Assist Virtual Agent, AI agents, and generative AI skills—by surfacing contextual data from ServiceNow records like knowledge bases, and external sources...

  • blog

HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

  • Question
  • Service Mapping

Resolved! Undefined in AI Search Fallback responses

I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses. The logo appears correctly on all other responses, just the AI Search Fallback shows this. Any ideas where this is configured? 

  • Question

How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

  • Question

Unable to add NLU Test Utterances | Virtual Agent | RESOLVED

Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause?  It says to wait, but I've tried multiple times over the p...

  • Question
  • Natural Language Understanding (NLU)
  • Virtual Agent

Resolved! Importing Knowledge Articles with Images

Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents.   We tried the inbound e...

  • Question
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