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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Training Alert 🚨 Upcoming Instructor-Led GRC Courses You Don’t Want to Miss (Apr - Jun 2026)

  Nothing compares to the impact of an instructor-led ServiceNow course.   We go beyond the on-demand curriculum — bringing concepts to life through real-time discussion, practical insights, and the questions that truly matter. We don’t just teach wh...

  • blog
  • Audit Management
  • Business Continuity Management (BCM)
  • Compliance Management
  • Integrated Risk Management (IRM)
  • Policy and Compliance Management
  • Risk Management

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Story point estimation

How are story points calculated and aggregated in Strategic Planning Workspace (SPW) when multiple teams use different estimation scales (e.g., Fibonacci vs 1–5)?

  • Question

Reporting on sprint duration

What is the recommended approach to align EAP sprints and increments with business quarters in Strategic Portfolio Management?

  • Question

Resolved! Import Users, Groups and Group Memberships using Single Import Set

Hi Team,I have an Excel file with the following columns and approximately 300 rows:Owners (Users)Groups (Group Names)ActiveExample:Owners | GroupsUser 1 | SSO Group AUser 1 | SSO Group AUser 1 | SSO Group AUser 2 | SSO Group BUser 2 | SSO Group BUser...

  • Question

Update TinyMCE Toolbar system properties

 Hello @all  I’m trying to update the following system properties:glide.ui.html.editor.v4.toolbar.line1glide.ui.html.editor.v4.toolbar.line2glide.ui.html.editor.v4.valid.buttonsHowever, after adding the values, I’m not seeing any changes reflected in...

  • Question

RITM state and stage

Is there any official ServiceNow documentation that defines the standard State and Stage combinations for Requests (REQ) and Requested Items (RITM) when multiple Catalog Tasks (SCTASK) are associated with a single RITM?

  • Question

Recommended actions card configurations

Hi, I am wondering how I configure the buttons and cards for recommended actions as per the image attached.  When doing so through guidances it seems to allow some buttons on the cards to be updated for example, the similar incidents record card is e...

  • Question

User Fields are not auto populating while creating catalog form

Dear ServiceNow Community friends, please help if you can I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalo...

  • Question
  • Reference Architecture
  • Service Catalog
  • Service Desk
  • Service Level Management

Microsoft Intune integration with servicenow

Hi,As Microsoft Intune Integration does not provide the chassis Number, How to get it and stored into the import set table and then update to the CMDB table?

  • Question

Fields are not auto populating for a catalog form

Dear ServiceNow Community friends, I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalog item form, these fiel...

  • Question

Portfolio governance & Metrics

Which portfolio‑level KPIs in SPM have proven most effective for executive governance reviews (beyond cost, schedule, and demand counts)?

  • Question

Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow

Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...

  • Question
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