Products

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Governance in Platform Analytics experience - Updated Guide - March 2026

Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...

Article
Dashboard
Governance
Platform Analytics
Platform Analytics Experience
Reporting

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Resolved! Create a report with RITM Variable Sets and Multi-row Variable Set

Hi community! I'd like to know if there's a way (or if it is possible) to create a report joining RITM variable sets and Multi-row Variable sets in one report.

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Reporting

RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

Question

SAM - why Normalized product,version is not showing even though status is normalized

Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots

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Zurich upgrade - Noticed Software Asset Workspace widgets not return values

1.Navigate to Workspace -Open --Software Asset Workspace2.Click on icon named Licence Usage3.Under Reports -Click on Software product lifecycle report and see the issue that no records display in the list4.Now Click on Home icon >Check End of life Pr...

Question

Financials on strategic planning workspace for new lens with new planning items

Hi everyone,I'm facing an issue with the Financials tab in a custom Portfolio Plan.I have created a new Lens using custom planning items (TeamSpace1 Project, TeamSpace1 Demand, and Enhancement). So far, I have:Created the new planning tables and con...

Question

How to create 1 Req with multiple Ritms from list collector.

Hello All,I am facing an issue with a Service Request (SR) catalog item.Requirement:When the SR form is submitted, it contains a List Collector variable (multi-select). Based on the selected values, the system should:- Create only 1 Request (REQ)- Cr...

Question

Resolved! Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

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Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces?

Question

Gaps and fixes with timeline live document

Hi,I heard in one of the Academy session heard - Core UI & Platform Analytics Dashboard/contents "Gaps and fixes with timeline document, could you please provide link" ?BRBhim

Question

Reference qualifier for MRVS

I have a requirement here, where I have two fields, one is a "select the group" field referencing to group table which is in the main form and another field called "user", referencing the user table which is inside the MRVS, and one more thing, ever...

Question

Theme section is not available in profile preferences section in vendor instance.

I have created a new workspace in vendor instance but there I am unable to change the theme. It sets the theme to polaris as default theme and it is unable to edit. In my local PDI I have the option to change the theme for the instance in profile pre...

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Project Workspace — Managing your Projects in ServiceNow

Project Workspace in Strategic Portfolio Management ServiceNow’s Project Workspace is a project management application that is part of Strategic Portfolio Management (SPM). It brings planning, resourcing, financials, risk tracking, and reporting in...

Article

Are your Valid to timeframes decreasing due to AI?

We will soon be implementing an AI Agent to search our knowledge bases and are taking a stronger stance with our knowledge managers about timely workflow maintenance to ensure our articles are current and correct. Currently we have about 4,600 articl...

Question

ServiceNow Studio Page Not Found

currently i am upgrade my instance in Australia version then i am try to open the ServiceNow Studio But not open and show the The page you are looking for could not be found.any solution please let me know

Question

Resolved! FSM Signature Pad on Work Order Task

The requirement is to have a signature used as proof of service, required to close a Work Order Task. We created a new UI Page, u_wot_accept_signature, along with UI Actions to call it and templates, all copied from the OOB Work Order versions. The p...

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