Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

• Question

Create custom button on the Milestones related list

Hello,  I am currently working on the Legal Service Delivery module in ServiceNow. I do not have much coding experience and I would need some help if someone can guide me on how to fulfil the following technical task: 1.Create a UI action on the Mile...

• Question

About Column Context Menus

I'm not sure which answer to pick, as none of them feel quite right. Which one of the following statements is true about Column Context Menus?A. It displays actions such as creating quick reports, configuring the list, and exporting dataB. It display...

• Question

How to extract a report on RITM/REQTASK table, along with it's multi-row variable set values?

Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...

• Question

Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

• Question

How to set "From" email address in Flow designer which is used as Inbound email action ?

Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

• Question

How to track which business rules have been triggered for a specific table

Hello team,I'm integrating my DPI to Jira through a third-party integration tool, connecting both workspaces via REST.I'm working on some documentation that highlights how users can troubleshoot sync fails because of BRs that have triggered and rever...

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unable to run query builder, when running it shows problem running query

• Question

VA and AI agent always return "I'm having technical issues and won't be able..."

Hi everyone,I’m experiencing an issue when testing my AI Agent and Virtual Agent topics. Every time I run a test, the conversation stops and shows this message:“I'm having technical issues and won't be able to continue this conversation.”What’s confu...

• Question

HRSD: Practical Use Cases for Business Rules, Client Scripts, UI Policies, UI Actions and other

Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...

• Question

AWS Cloud Resource (cmdb_ci_cmp_resource table) with no relationship to logical data center

My organization uses AWS Service Graph Connector (without SSM) to provision Cloud CIs in ServiceNow CMDB.Recently we realized that CIs created under Cloud Resource table (cmdb_ci_cmp_resource) do not have relationship to AWS Data Center (cmdb_ci_aws_...

• Question

Where can I see all completed Smart Assessments in one place (IRM)?

Hi All, Is there a single table or OOB view in ServiceNow IRM where I can see all completed Smart Assessment instances in one place? Thanks in advance!

• Question

Build agent

Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation 

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