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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

 Image by Laura Montagnani from Pixabay    Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave   If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

  • Article
  • Integrated Risk Management (IRM)

Resolved! Best way to identify which HR group manage which HR Services in HRSD?

Hi Community,I’m working on an HRSD  dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.I...

  • Question

hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

  • Question

Assign the HR case to a Team after the approvals are completed

Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...

  • Question

Translation of Article with Attachments

When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article?  We are finding that .png do transfer to the translated article, but .pdf do ...

  • Question

Process Mining Academy #44 - Process Mining for Agentic Workflows

In this installment of the Process Mining Academy we review how to mine Agentic workflows. As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows becomes increasingly complex. This session shows how...

  • blog

Troubleshooting my first AI Voice Agent

 While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

  • blog

Resolved! Deployment and Collaboration for Agentic Workflows in ServiceNow

Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...

  • Question

Resolved! Now Assist status of my ticket showing Error.

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...

  • Question
  • Virtual Agent

Report in workspace

Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...

  • Question
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