SLA Duration and SLA Completion Percenatge to be updated in the Incident Form

SuneelkumarDSK
Tera Contributor

‎04-23-2024 02:09 AM

Hi,

 

SLA Duration is a custom Field and SLA Completion is a custom field. where we need to update the SLA duration of the specific field and SLA Completion needs to be auto populated. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-23-2024 03:45 AM

Hi @ SuneelkumarDSK 

 

NOt sure why you created these custom fields. You can get this info in task_sla table easily.

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SuneelkumarDSK
Tera Contributor
In response to Dr Atul G- LNG

‎04-23-2024 11:40 AM

HI @Dr Atul G- LNG ,

 

We have created this Custom Fields on Purpose to show the Exact SLA Duration and SLA Completion Percentage of specific incident to the Admin of Incident ,Can you please suggest any Script like Async Br to Achieve this.

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