Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

Article

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

Article
Getting Started : Next Experience
UI Builder : Next Experience

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

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Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Help with Regex in Azure Monitor Payload

I need help with the regex to pick the 4 values from the Custom Message which is coming from the properties in the additional information for Azure Monitor Payload.Need to pick the ImpactedVM, Failure Code, Resource group, Recovery Vault values from...

Question

Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

Question

Field Shows on Employee Portal but Not In SOW or Platform View

Hello,I have Create Incident setup in our Instance. We modified it to add new Subcategories which is working fine. The ask was to have an additional field called End User/Persona Type (For IT Use Only) which I setup with a Select box. The field is on...

Question

ServiceNow Service Mapping Connection Section: How Automatic Application Dependencies Come Together

Every reliable CMDB starts with a clear view of how your services actually connect. I often hear, “How does ServiceNow figure out which web server talks to which app server, and which database sits behind it?” The answer is not magic, it is repeatabl...

Article

Make Rejection comments mandatory when an approver rejecting from email

Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement

Question

ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

Question

Need to find from where the sub-flow is being triggered.

Hello all, We are using "Service Builder" interface in service-now to create and update the Technical and Business Services.So, I see there is a sub-flow, ''Service builder publish". and when I open it, I see there are inputs defined for this subflow...

Question

How to make end user upload mandatory attachments on ESC portal and restrict visibility

Hi everyone, I have a requirement where, once the first Catalog Task (SCTask) is closed, the end user should be prompted to upload three mandatory attachments (for example: PAN, Aadhaar, and ID Proof) directly on the ESC portal. After the user up...

Question

New Course Launch - AI Control Tower (AICT) Implementation Bootcamp

The AI Control Tower (AICT) Implementation Bootcamp On Demand course is designed to help implementers learn how to create, manage, and track all AI systems using AICT. AICT overview:Based on ServiceNow’s unified data architecture, AI Control Tower ...

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How to create the report on incident average resolution time on weekly basis

Hello Everyone, I wanted to create a report on incident table to find the average resolution time based on weekly basis..Thanks in advanceUtsav

Question

How to migrate Journal Entries (Work Notes / Comments) from one record to another during data migrat

Hi all,We are currently performing an operational data migration between two ServiceNow instances, and cloning is not an option due to environment restrictions.As part of this activity, we need to transfer journal entries (work notes and additional c...

Question

How to find dashboard name utilising interactive filters

As part of Health scan improvement initiatives, we have few reference Interactive filters which are not mapped and requires mapping. All interactive filters based on a reference should have a mapping. Need to know which all dashboards are utilising t...

Question

Resolved! Can't find - Source Control Button - in my ServiceNow Studio

Hi dear SNOW community, I spent several weeks developing my own app with ServiceNow Studio.Now I would like to connect my app to my GitHub profile and upload it as git repo.I have already looked up several snow-documentations and keep getting stuck a...

Question

Resolved! Flow Designer: "The requested flow operation was prohibited by security rules." even with system use

Hi there!I have a flow where I'm having the error "The requested flow operation was prohibited by security rules." in an Update Record action when I try to execute it with a user that doesn't have write permission in the table. As I wrote in the subj...

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Flow Designer
System User

Mobile App Configuration for ITSM Mobile Agent not rendering

Somehow we have lost the mobile app configuration for (ITSM) Mobile Agent in our environment - wondering if anyone else may have experienced this or has a tip what the issue could be (SN support case is in progress, but so far no results).This is wha...

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