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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article
  • Integrated Risk Management (IRM)
  • Risk Management

How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM)  without using App Engine. Do you have any suggestions for implemen...

  • Question

HRSD Employee Relation

I am unable to find "Summary Report" UI action (which containe Employee Relation out of the box templates) after creating Employee Relation Case on HR Agent Workspace? 

  • Question

ServiceNow Exchange: Process Mining Academy

Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming pr...

  • Event

ServiceNow Exchange: Employee Experience Academy

Employee Experience Academy is a series of live, hands-on sessions where the ServiceNow product team demonstrates how to configure the Employee Experience product suite. This includes Employee Center, Now Mobile, Browser Extension, Kiosk, Microsoft ...

  • Event

Add custom field to KB View of workspace

We have a custom field created in kb_knowledge and need to have it displayed in KB view of workspace. I have already added the field in KB view of Legacy by modifying KB Content UI Macro. For Workspace KB Knowledge SNC Page Variant is read-only and I...

  • Question

ServiceNow Exchange: Platform Analytics Academy

Platform Analytics Academy is a series of live sessions focused on an in-depth look at all things Platform Analytics. The bi-weekly event includes subjects around Platform Analytics, Reporting, Dashboards, and many other things.   Don't miss out on ...

  • Event

ServiceNow Exchange: App Engine Academy (EMEA)

Join us for the first live webinar in a new custom app development series focused on best practices to review: - Benefits of staying out of the box Build vs buy: configuration, customization and custom applications- Extending product workflows- When...

  • Event

ServiceNow Exchange: Pro Dev Academy

Pro Dev Academy spotlights advanced developer topics, including: - Applying engineering concepts in-platform- Working with IDE/Fluent- Using incremental prompt-driven development with Build Agent- Creating custom React experiences- Modern JavaScript...

  • Event

change request goes through duplicate approvals - How to fix it.

Hi Team, I am stuck to understand how change request is created.Noticed that in workspace operations the change request goes through duplicate approvals for the CAB approval group but in the old view we can only see one approval. When i searched for ...

  • Question

Stuck on the Microcertification

Task Instructions:1. Impersonate Platform User.2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 3. Build a Filter and run the list of Open incidents to show incidents...

  • Question

Prepopulate assets for user

I am redoing our exit alert and have the following in place right now Computer(s) assignedThis looks at the cmdb_ci_computer table for assets assigned to the user and is a list collector.What I want to know, is it possible that I just autopopulate th...

  • Question
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