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Activity in Products
Featured How ServiceNow Impact can help you squash technical debt BEFORE it ships!
Technical debt—it’s the silent bug in your backlog. Every quick fix and skipped best practice adds up, slowing down your builds and making future releases painful. But what if you could catch those issues before they sneak into your code? Impact’s...
- Article
- ServiceNow Impact
Featured ServiceNow Impact: What's New in the December Store Release
We are excited to announce a host of new ServiceNow Impact capabilities in the December Store Release! Here are some of the key changes that we've made: Impact's NEW Platform Health Features It's finally here! All of the new Platform Health feature...
- blog
- ServiceNow Impact
Featured The NEW Impact Platform Health - see what's inside, and how to get started!
The big day is finally here! We are excited to announce the new and improved Platform Health suite in ServiceNow Impact. When we initially announced our acquisition of Bravium's applications back in April, and published an update to the community o...
- Article
- ServiceNow Impact
Featured Enterprise Architecture Delta Deck for Q4 2025 Zurich Release
Enterprise Architecture December 2025 Store release - Zurich Please check out the Delta Deck attached to this post for the release overview Value Evolution - December 2025 Zurich/December 2025 Store Release Please review ServiceNow's Zurich/Jul...
- blog
Featured Q4 Store Release Highlights for Risk and Resilience
Welcome to the Q4 Store Release for ServiceNow Risk and Resilience! This release brings a wave of innovation across risk, resilience, privacy, ESG, and AI governance, empowering organizations to manage complexity, strengthen compliance, and drive ope...
- blog
Service Instance Use Case Examples - Beyond Application Service Instance
Does anyone have good use case examples for Service Instances beyond Application Service Service instance? Reading through CSDM 5 and looking at what I think is the latest CSDM Data Model example deck, and am not seeing good references/examples of th...
- Question
All Installs Ignored
I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...
- Question
Interaction is Created when a user add comments on a case
Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...
- Question
links are broken in AI Search with Now assist
Hi Team, We are experiencing an issues where we are not able to open link from the AI search with now assist results. In short , the links are broken in AI Search when enable Now assist Kindly assist with the troubleshooting steps Regards,Amit
- Question
Multilingual support for ServiceNow generative AI products
UPDATED: 11/24/2025 This article covers commonly asked multilingual questions when using Now Assist and AI Agents products. How does Now Assist support translation across languages? Now Assist offers integrated translation capabilities to provi...
- Article
Simplifying User-Based Filtering in Platform Analytics Dashboards
Hello everyone,I’m in the process of migrating our existing dashboards over to Platform Analytics, and I’ve run into a question about replicating an interactive filter we currently use on our Service Desk dashboard.In our legacy dashboard, we have an...
- Question
Unlocking the benefits of Native Language Comprehension
Global organisations face a persistent challenge: delivering high-quality support experiences to employees across many languages. In ServiceNow, language support has historically relied on translation layers that convert queries and content into Engl...
- blog
Business Rule to Close Catalog Tasks when the parent Requested Item is closed automatically via API
Hi, I have been tasked with creating a business rule that will close associated catalog tasks when the parent RITM has been closed via an API Integration.I was wondering if anyone had ideas around the best way forward, whether there is something sim...
- Question
December 2025 enhancements to Employee Center (Pro)
We are excited to announce the December 2025 release for Employee Center. Below are the key new features and enhancements made in the December 2025 store release: Side NavigationNavigation AnalyticsApproval Assistance Agent for REQ/RITM ApprovalsTa...
- blog
Both NLU virtual Agent and Now Assist in Virtual Agent are appearing in portal
Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. But the existing Virtual agent is also appearing in bottom right along with the Now Assist Virtual Agent. Both are colliding with each other. According to the Serv...
- Question
To prevent non-admin users from sharing a dashboard with more than 50 members in a single request
To prevent non-admin users from sharing a dashboard with more than 50 members in a single request
- Question
Issues with characters after load data
Hello everyone, After performing a Load Data into an Import Set, there are certain characters that ServiceNow fails to read.These are Portuguese characters.However, for example, sometimes it reads the character "ê" correctly and other times it does n...
- Question
Hide Create Status Report button in Project Workspace
I want to hide the status report button on project workspace but, i am not able to do that.Hi All, Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...
- Question
Can't see the users when check in walkup portal
When doing walkup check in from walkup portal. The list seems there but when I search for users its showing there are no users even though they are present in user table.Not sure why this is happening. Can anyone help me with this!!!The name appears ...
- Question
Wrong currency sign on the field
Hello guys!I have set the currency to Euro but still it show "$" inside these two fields. Do you have any idea on how I set it to euro?Tks!
- Question
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