For non-IT use cases which module is best to use. Request Management or CSM?

[Sanjay Kumar10]

For non-IT use cases which module is best to use. Request Management or CSM? for example, raising a legal/Acquisition/Accounting question?

@Dr Atul G- LNG 

[Dr Atul G- LNG]

Hi @Sanjay Kumar10 

What do you mean by NON IT User? are you referring to customer or consumer or employees? bcz the example you gave a mix of many things.

[Sanjay Kumar10]

Hello @Dr Atul G- LNG ,

Non-IT User is a customer.

Which one is best to use 1) catalog forms creating for above things or CSM?

[Dr Atul G- LNG]

Hi @Sanjay Kumar10 

if referring to customer then go for CSM.