Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

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SSO with OIDC issue with claims

Hi ! I'm actually trying to set up connecting users through an OIDC Identity provider.Here's where I am : - I've configured the identity provider record through a well known configuration url- I've configured the OIDC Provider configuration like belo...

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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Resolved! FSM - Signature Pad plugin

Hi all, When activating the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management, extra costs / licenses are requested or having standard FSM module is enough? It's just about installing the aforementioned plug...

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Corrent ActionName is not populating for Close Complete in Workspace

Hi All,When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. I am trying to execute glidemodal pop up when actionName...

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Virtual Agent Chatbot

We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other...

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Document is not getting generated after preview

Hello team, I have selected document template and after preview i am getting below error and logs. Can someone please help with this. Its for ootb document template and as well as custom document template.Error: Logs:Request : <sysid> failed with ' C...

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Human Resources Service Delivery

Asset Action field remains mandatory on Incident resolve even after HAM plugin uninstall

We recently uninstalled the Hardware Asset Management (HAM) plugin in our ServiceNow instance. Prior to uninstalling, there were system properties controlling the mandatory behavior of the Asset Action field during Incident resolution.After uninstall...

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Add Requested for User to the Group after approval and Close RITM REQ after Approval (Script)

Hi All,I’m working on a requirement in ServiceNow and would appreciate your guidance.Requirement:We have a catalog item for ServiceNow access. It contains:A variable “Service Required ” (dropdown) → includes Request AccessA variable “Type of Access” ...

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Service Catalog

Finding GRC app usage per license

I'm attempting to create a report to track the usage of certain licenses related to specific GRC (Governance, Risk, Compliance) applications.We're looking for a way to identify users who have not used any of their GRC access across all GRC applicatio...

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Survey can not clear value when switching between options. But also not save data of hidden field

Survey can not clear value when switching between options due to not having UI Policies or Client Script.But when I submit the survey, the taken data is the latest on the survey (the value of hidden question is not saved, but it's also not clear, so ...

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Best Practice: One Service Request linked to multiple Service Offerings & Services ?

Hi all,I am tasked with creating a large number of Services and Service Offerings in ServiceNow for my client. Given the numerous Service Requests that share similar elements and variables, I would like to explore whether I can create a single Servic...

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PLaybook Questionaire Activity

Hi I have a playbook activity questionnaire with choice options with either defined values or table lookups, how do i reveal the answers to these questions as pill values for the next acitivity.So far I am getting Sysids Thanks

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Investigate options forAutomatic grouping of child tickets under parent tickets

Could you please someone help on this Is there a recommended approach to implement a threshold-based limit on the number of child tickets under a single parent incident (e.g., max 300), so that when the threshold is reached the system automatically ...

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We are NOT able to add the attachment in Draft and New stateNOT able to add the attachment in Draft

Hi All, I am NOT able to add the attachment in Draft and New state, I have getting error like invalid attachment and I am able to attached attachment In-Triage state.

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