Knowledge Base Permissions

[Sandy7]

Hi, Can someone please help with this scenario:

My org is in the process of setting up multiple knowledge bases.

The intent is to control read/write access using User Criteria, but I was hoping for some guidance; here is an example:

- I created a new Knowledge Base (in my Dev instance)

- I set it to not Active

- I created User Criteria for "Cannot Contribute" and added a Group that we already have in ServiceNow that contained a few people.

- I saved and then made the Knowledge base Active

- I impersonated  one of the people in the "Cannot Contribute" list and they can still create / update articles in that knowledge base. 

I am not sure what I'm missing. Can anyone help out?

Thanks

[Gaurav Bajaj]

Hi,

I hope none of the users are having the knowledge_admin role which kinda overwrites the user criteria.

Also, there is no need to deactivate the KB base and then add user criteria, you might be restricting some script to run.

Please mark it correct/helpful based on the response.

Thanks
Gaurav

[Sandy7]

Hi, thank you for the response.

I think the issue was that I might have needed to log out and then log back in. It seems to be working as planned now.

Thank you again for the response!

[Gaurav Bajaj · Accepted solution]

Great, Please close this thread then.