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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
We have Agent Client Collector, and it is working on windows computers but not windows servers. When we click on "Collect host data" it gets Collected but no data is being updated. Is there something that has to be enabled for windows servers?
Hi all, We installed the CSM plugin and in the CSM workspace we see twice the "Recommendation" icon in the Case form in the right panel:In fact in the right panel the magnifying glass icon is repeated twice: once at the first position and once at the...
How can we add Playbook as first tab in CSM workspace front-line case page? Also how to add a custom UI action in an particular Playbook activity card only and hide OOB ui actions? Thanks In advance .
I am working on a module through "Personal Developer Instance." I am creating a To Do App, and when I get to the Exercise to create the To Do Table, I am having an issue downloading the Excel file "todoproject.xlsx. Whenever I click on the link for t...
Can you please help bring the instance up . Here are the details Your instance ID: dev213960Current release: Zurichrefreshed the instance, but still shows OfflineIt's been offline for more than 4 hours I am getting 502 Bad GatewayScreenshot of the ...
Hi everyone,I am looking for some conceptual guidance to better understand the philosophy behind two ServiceNow features: CI Attestation and Data Certification.I am struggling to understand where the line is drawn between them, especially when it com...
Hello Experts,We have a requirement to implement group-based location access restrictions in Workplace Service Delivery (WSD).For example:Users belonging to Group A should be able to access and book spaces only in the Gravity building.Users belonging...
Hello everyone and sorry in advance if this is not the proper channel.I've been working with ServiceNow for years on a Mac OS, but now I have to switch to Windows due to company's policy.I've have some visual impairment which makes hard to read and w...
Hi Team,I have a requirement to create a reminder notification on the Approval table.Conditions:The approval state should be "Requested"The approval record should have been created at least 24 hours earlierThe approver should receive the notification...
Hi all, l'm receiving conflicting information and would like to know what the majority of others are doing. We're in the middle of implementing Problems in our ITSM platform. We're running Zurich. Looking to know how others are handling:Does resolvin...
do you need to connected multiple connection alias for each aws account for different area. -additional context We have uk and us they use different key and password and region. I have one credential alias. how do i make the flow correctly select t...
I am using a GET to query the CMDB computers table and iterate through results. I have noted the following inconsistencies I cannot explain. For the query (note split across lines for clarity):GET https://<host>.service-now.com/api/now/table/cmdb_ci_...
Hello, I'm trying to add a dashboard filter using the overall Program (project/demand) table. I was able to tie most of the individual visualizations the the Program filter, however, having trouble connecting the Time Card table to Program. I've trie...
A whole raft of example / quick start employee experience packs have existed on the ServiceNow store for customers to download, install and reconfigure to their own needs - or perhaps just use as a source of inspiration for maturing their HR lifecycl...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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