Role based access within IT team

Shinto16
Kilo Contributor

‎10-09-2023 11:19 PM

Hello want to understand more about ServiceNow role-based access, specifically within the IT Team, (not looking at segregation of access for different teams like HR, Admin, or IT) currently, there is only one role access which is - ITIL, but there are different teams like application, infra, and end-user support. All of them are under one access type and can view/edit any ticket. is it possible to restrict this? I mean, access restriction for each team within IT.

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AndersBGS
Tera Patron
Tera Patron

‎10-10-2023 10:47 PM

Hi @Shinto16 ,

 

Yes, it is possible through scripting, ACLs etc. but why? It will take a lot of effort to create and maintain this.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
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linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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