showing all the sub categories available irrespective of what category is set on reports

Rahul Raja Sami
Tera Guru

 

Hi,  we have dependent field on sub category so on Incident table subcategories are displayed based on the dependent Category right?

but this thing is not working on reports

 

it is showing all the sub categories available irrespective of what category is set, but I want to display only related subcategories.

 

9 REPLIES 9

Agree but no way to solve this. You can use like this if you know the sub cats.

AGLearnNGrow_0-1708344262282.png

 

and select manually. 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thank you for the suggestion, as fulfillers we can do this but I don't think it is suggestible to the users right @Dr Atul G- LNG 

Agree , Rahul but to whom you are referring as user here? is end user? If yes, then why end user will create report?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Not end User but the ITIL users from other teams who may not have idea on other subcategories.

Yes mate, then it is tough and no other solution. But if we are puting category as filter then either you select any sub cat in other filter , it will bring results for combination only where cat & sub cat match, which should work for you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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