Field Service Manager Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Field Service Manager Mobile

    Field Service Manager Mobile provides a centralized platform for managers to oversee Field Service Management tasks directly from their mobile devices. It is accessible to users with the wmmanager or territorymanager roles after downloading the Now Mobile Agent application and signing in.

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    Key Features

    • Manage Field Service Agents: View and edit work assigned to agents and their schedules.
    • Task Management: Access and view tasks assigned to technicians, including SLA status and the ability to create or reassign tasks.
    • Search Functionality: Easily search for technicians or specific tasks.
    • Agent Information: Quickly access information related to the agents you manage, including their agendas.
    • Analytics: View performance analytics for tasks assigned to your team.
    • Offline Mode: Continue managing tasks and agents without an internet connection, similar to the Now Mobile Agent App.
    • Event Management: Block or edit non-work order events in a technician's calendar.

    Key Outcomes

    By using Field Service Manager Mobile, managers can effectively oversee their teams, ensure timely task completion, and maintain a clear overview of agent schedules and performance metrics. This mobile capability enhances flexibility and responsiveness in managing field operations, ultimately leading to improved service delivery.

    Field Service Manager Mobile is a centralized place for managers to do anything related to Field Service Management while on their mobile device.

    Field Service Manager Mobile is available for any user who has the wm_manager, or the territory_manager role assigned to them. When a user with the wm_manager, or the territory_manager role downloads the Now Mobile Agent application and signs in, they see the Field Service Manager Mobile interface. Managers can only view and edit agent information and work order tasks for agents that are part of assignment groups or territories that they manage. The Field Service Manager Mobile plugin must be installed to use Field Service Manager Mobile.

    Using Now Assist on the Field Service Manager Mobile

    If your organization has Now Assist for Field Service Management (FSM) installed you can access your virtual agent by tapping the More actions icon in the top right, then selecting Ask Now Assist. For more information on using Now Assist on your mobile device, see Mobile Now Assist display experience for Virtual Agent. For more information on Now Assist for Field Service Management (FSM), see Now Assist for Field Service Management (FSM).

    Offline mode

    Offline mode is available for Manager Mobile and functions the same way that it does on the Now Mobile Agent App. For more information, see Working offline on ServiceNow Agent.

    Managers can perform the following actions on the manager mobile application.