App Engine for ERP MDM Orchestrator dashboard

  • Release version: Australia
  • Updated June 26, 2026
  • 2 minutes to read
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    Summary of App Engine for ERP MDM Orchestrator dashboard

    The MDM Orchestrator dashboard in the App Engine for ERP provides role-specific, actionable views tailored for three key personas: requestor, enricher, and governance user. It enables efficient management and tracking of master data management (MDM) requests, enrichment tasks, and governance reviews, all within a unified interface designed to improve workflow visibility and process compliance.

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    Requestor View

    This view helps requestors monitor and create MDM requests efficiently. Key features include:

    • Time Period Picker: Customize dashboard data for specific periods like the last 30 days or all time.
    • Create New Request: Quick access to initiate new MDM requests for authorized domains.
    • Key Point in Time Metrics: Displays counts of requests needing attention, active, completed/approved, or submitted within the selected period.
    • Requests Distribution: Breakdown of requests by current state (e.g., enrichment review, approved).
    • Request Type Distribution: Categorization of request types such as create or activate.
    • Submission Trend: Visualizes request submission volume over time.
    • Recent Updates: Shows newly created or updated requests with status and key details.
    • Outcome Analysis: Tracks requests approved, rejected, or in progress by type.
    • My Requests Tab: Filterable list of all submitted requests for easy tracking.

    Enricher View

    Designed for users responsible for data enrichment tasks, this view focuses on task management and SLA adherence:

    • SLA Breaches in Next 24 Hours: Highlights enrichment tasks at risk of missing SLA deadlines.
    • In-Progress Tasks This Month: Lists currently active enrichment tasks.
    • Request Type Overview: Counts of requests awaiting enrichment by type (e.g., create, bulk upload).
    • State Overview: Status count of enrichment tasks (open, closed complete, etc.).
    • Task Work Tabs: Separate lists for “My Tasks” (in progress) and “Completed Tasks.”
    • My Team Recent Requests: Sortable and filterable view of enrichment requests assigned to the enricher.

    Governance User View

    This view supports governance reviewers by providing a clear picture of compliance tasks and governance reviews:

    • SLA Breaches in Next 24 Hours: Alerts for governance tasks nearing SLA limits.
    • In-Progress Tasks This Month: Current governance reviews underway.
    • Request Type Overview: Requests categorized by type awaiting governance review.
    • State Overview: Counts of governance tasks by status (open, closed complete, etc.).
    • Task Work Tabs: “My Tasks” for ongoing governance work and “Completed Tasks” for finished reviews.
    • My Team Recent Requests: Filterable and sortable list of governance review tasks assigned to the user.

    Key Benefits for ServiceNow Customers

    • Role-based dashboards provide focused visibility and management tailored to user responsibilities.
    • Real-time SLA monitoring helps prevent task delays and supports compliance.
    • Comprehensive tracking of request states and types improves transparency and decision-making.
    • Easy creation and management of requests streamline master data workflows.
    • Filterable task lists enable efficient prioritization and workload management.

    The MDM Orchestrator dashboard provides tailored views of workflows, requests, and actions for each persona: requestor, enricher, and governance.

    Requestor view of MDM Orchestrator dashboard

    The requestor view of the MDM Orchestrator dashboard provides an overview of submitted requests and an interface to create requests.

    Element Description
    Time period picker Set the time period for dashboard charts, for example, last 30 days or all time.
    Create New Request Select to open the New request tab and create a request.
    Key point in time metrics Individual number charts that display requests that need attention, are active, were completed/approved, and have been submitted in the set time period.
    Requests Distribution The count of requests by state (for example, enrichment review or approved).
    Request Type Distribution Requests categorized by type (for example, create or activate) for the set time period.
    Submission Trend The number of request submissions for the set time period by date.
    Recent Updates The most recently created or updated requests, with current state and key details.
    Outcome analysis The number of requests approved, rejected, and in progress, broken down by request type (for example, create or activate).
    New request tab Create requests for the domains to which you have access.
    My requests tab Filterable list of all requests you submitted.

    Enricher view of MDM Orchestrator dashboard

    The enricher view of the MDM Orchestrator dashboard shows in progress and completed enrichment tasks.

    Element Description
    SLA Breaches in Next 24 Hours Enrichment tasks that will exceed the established SLA in the next 24 hours.
    In-Progress Tasks in This Month Tasks currently undergoing enrichment.
    Request Type Overview Number of requests awaiting enrichment categorized by type (for example, create or bulk upload).
    State Overview The count of enrichment tasks by state (for example, open or closed complete).
    Task work The My Tasks tab lists enrichment tasks that are in progress. The Completed Tasks tab lists enrichment tasks that are done.
    My Team Recent Requests All enrichment requests assigned to the enricher, sortable and filterable by type, status, and age.

    Governance user view of MDM Orchestrator dashboard

    The governance user view of the MDM Orchestrator dashboard displays requests awaiting governance review and compliance validation.

    Element Description
    SLA Breaches in Next 24 Hours Governance tasks that will exceed the established SLA in the next 24 hours.
    In-Progress Tasks in This Month Tasks currently undergoing governance review.
    Request Type Overview Number of requests awaiting governance review categorized by type (for example, create or bulk upload).
    State Overview The count of governance tasks by state (for example, open or closed complete).
    Task work The My Tasks tab lists governance tasks that are in progress. The Completed Tasks tab lists governance tasks that are done.
    My Team Recent Requests All governance review tasks assigned to the governance reviewer, sortable and filterable by type, status, and age.