ServiceNow Otto for App Engine
Summarize
Summary of ServiceNow Otto for App Engine
ServiceNow Otto for App Engine enhances custom applications by integrating AI agents and skills to improve functionality and productivity. It is part of the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—catering to different levels of AI capabilities, from delivering insights to autonomous AI actions and custom AI asset creation.
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Key Features
- Licensing Tiers: Choose from Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (full autonomy and customization).
- AI Agent Integration: Supercharge custom applications with AI-driven agents and skills.
- Installation and Usage: Guidance is provided for installation and practical use within the ServiceNow environment.
- Regional and Regulatory Availability: Certain AI features and model providers may not be accessible in specific regions or regulated environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted deployments. Customers should verify availability regularly as updates are released.
Important Considerations
- AI Limitations: AI-driven outputs may not always be accurate or appropriate. Customers are responsible for validating AI results, applying human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive sectors such as healthcare, finance, legal, and security.
- Data Processing: Data used by this application is transferred from customer instances to centralized ServiceNow environments, possibly located in different regions or third-party clouds (e.g., Microsoft Azure). Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.
- Data Collection and Privacy: ServiceNow collects inputs, outputs, and edits to improve AI technologies. Customers have the option to opt out of future data collection as described on the Now Assist Opt-Out page.
- Compliance: Use of this application requires adherence to ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.
Support and Resources
- Access the ServiceNow Community for questions and discussions.
- Use the Known Error Portal to find articles on common issues.
- Contact Customer Service and Support for assistance.
Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.
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- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
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- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.