Designate a service fulfiller

Service fulfillers can complete service requests submitted for a service category.

Before you begin

Role required: none.

About this task

Service fulfillers can access applications for service categories they are assigned to, but cannot access the Service Creator application.

The Service Fulfillers related list on the Service Category form displays all users assigned as fulfillers for that service category. The service category manager can designate service fulfillers for a service category.

Procedure

1. Navigate to All > Service Creator > My Service Categories.
2. Select a service category with a State of Published to Catalog.
3. In the Service Fulfillers related list, click Edit.
4. Use the slushbucket to add the appropriate service fulfillers.

   Only users in the appropriate department are available for selection.

5. Click Save.