Change the general settings in your portal experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Change the general settings for your custom portal experience in UI Builder. For example, you can modify the title, description, and path for your portal experience.

    Before you begin

    You must be in the correct application scope to edit the experience settings. If you're in a different scope, the experience settings are read-only. To change your application scope, go to the main header, select the application picker (Application picker.), and then select the application scope that you want. For more information about the application scope, see Learn about security and roles.

    Role required: ui_builder_admin

    Procedure

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. Open a portal experience to work in or create an experience by selecting Create > Experience.
    3. Select Experience settings in the UI Builder header.
      Arrow pointing to the Experience settings link on the experience view page.
    4. Change the title, description, and path of your portal experience.
      • The title lets everyone know what the workspace is called. Take care when choosing a name for your workspace.
      • The description lets your users know the details of the workspace.
      • The path must be unique. The path can include digits (0-9), letters (A-Z, a-z), and a few special characters ("-", ".", "_", or "~") with the words separated by a forward slash or hyphen.
      Figure 1. UI Builder experience settings
      UI Builder experience general settings where you have fields for the title, URL path, and landing path.
    5. Optional: Select Advanced settings to edit the workspace record on the ServiceNow AI Platform.
      1. Update the record in the platform when you are finished.
        When you go back to your workspace experience settings in UI Builder, you see the changes that you made to the general settings.
    6. Click Save.

    Result

    When you go back to your portal experience settings in UI Builder, you see the changes that you made to the general settings.